24/7 Data Center Operations Coordinator

Wesco; St. Louis (MO); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Benefits package

Job summary

Ascent, now part of Wesco, operates a 24/7 Operations Center serving as the first point of contact for technicians, vendors, and clients. The role involves managing service order tickets, dispatching field personnel nationwide, and handling high volumes of calls and emails with a strong focus on customer service and accuracy.

The position requires excellent communication, strong attention to detail, and the ability to thrive in a fast-paced, mission-critical environment.

Qualifications

• Excellent customer/client interaction, verbal and written skills, and prioritization.
• Prior experience with relaying detailed, time-sensitive information in professional email format.
• Proficient in MS Office Suite.
• Excellent communication skills to interact professionally with teammates, clients, technicians and vendors.
• Strong attention to detail in a fast-paced environment.
• Ability to multitask and prioritize tasks as needed.
• Experience in change/work order management software (Remedy) is a plus.

Responsibilities

• Answer calls from technicians, vendors, and clients in a 24/7 Operations Center.
• Modify service order tickets with updated information while providing the highest level of client interaction.
• Escalate calls based on urgency of the emergency issue.
• Document transactions and interactions with customers and vendors in multiple systems.
• Monitor and respond to high volume email while providing top-tier customer service.
• Dispatch technicians to data center and hub locations nationwide.
• Adapt to changing procedures and processes while following escalation procedures and established protocols.
• Become proficient in the software packages used by the Operations Center.
• Attend group meetings to discuss Operations Center processes and procedures.
• Additional duties as assigned.

Skills

Customer service

Communication

MS Office

Multi-tasking

Data entry

Education

High school diploma

Bachelor's degree in Business Admin or related field preferred

Tools

Remedy

MS Office Suite

Job description

Ascent, now part of Wesco, operates a 24/7 Operations Center serving as the first point of contact for technicians, vendors, and clients. The role involves managing service order tickets, dispatching field personnel nationwide, and handling high volumes of calls and emails with a strong focus on customer service and accuracy.

The position requires excellent communication, strong attention to detail, and the ability to thrive in a fast-paced, mission-critical environment.