24/7 Command Center Operator & Dispatch Specialist

DK Security, Inc.; Grand Rapids (MI); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Sick Days

Job summary

DK Security is seeking a Command Center Operator in Kentwood, MI to provide 24/7 support to management, supervisors, and field staff. You will operate a multi-line switchboard, process background checks, and handle payroll companywide.

You will deliver outstanding customer service, dispatch personnel for emergencies, and use computer-aided software to document incidents and reports, while monitoring CCTV and access control systems. Equal Opportunity Employer.

Qualifications

• Must be at least 18 years old with good moral character.
• High School Diploma or GED with some college experience.
• Impeccable customer service and professional image.
• Strong verbal, written, and interpersonal communication skills.
• Ability to multi-task while handling confidential information.

Responsibilities

• Provide excellent customer service to Clients, Customers, Co-Workers, etc.
• Provide information and assistance to callers concerning emergency, security and general needs.
• Follow procedures in dispatching personnel for emergency and non-emergency response.
• Utilize computer-aided software for complaint documentation and processing of anonymous tip line calls.
• Serve as an information resource to DK employees and clients; locate information as needed.
• Process and report background screen requests.
• Process payroll companywide.
• Monitor an anonymous Whistleblower hotline and provide thorough reports.
• Monitor CCTV system using recording devices.
• Operate access control, fire and security systems; data entry responsibilities.
• Prepare reports, activity logs and files; assist in distribution of reports and records.
• Assist in scheduling and payroll processing, fill missed shifts.
• Follow site specific post guidelines and document daily activities.

Skills

Customer service

Verbal communication

Written communication

Interpersonal skills

Multi-tasking

Education

High School Diploma or GED

Some college experience

Tools

Computer-aided software

CCTV monitoring systems

Access control systems

Job description

DK Security is seeking a Command Center Operator in Kentwood, MI to provide 24/7 support to management, supervisors, and field staff. You will operate a multi-line switchboard, process background checks, and handle payroll companywide.

You will deliver outstanding customer service, dispatch personnel for emergencies, and use computer-aided software to document incidents and reports, while monitoring CCTV and access control systems. Equal Opportunity Employer.