Call Center Operator

DK Security, Inc.

Grand Rapids (MI)

On-site

USD 22,000 - 28,000

Full time

6 days ago

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Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Sick Days

Job summary

DK Security is seeking a Command Center Operator in Kentwood, MI to provide 24/7 support to management, supervisors, and field staff. You will operate a multi-line switchboard, process background checks, and handle payroll companywide.

You will deliver outstanding customer service, dispatch personnel for emergencies, and use computer-aided software to document incidents and reports, while monitoring CCTV and access control systems. Equal Opportunity Employer.

Qualifications

Must be at least 18 years old with good moral character.
High School Diploma or GED with some college experience.
Impeccable customer service and professional image.
Strong verbal, written, and interpersonal communication skills.
Ability to multi-task while handling confidential information.

Responsibilities

Provide excellent customer service to Clients, Customers, Co-Workers, etc.
Provide information and assistance to callers concerning emergency, security and general needs.
Follow procedures in dispatching personnel for emergency and non-emergency response.
Utilize computer-aided software for complaint documentation and processing of anonymous tip line calls.
Serve as an information resource to DK employees and clients; locate information as needed.
Process and report background screen requests.
Process payroll companywide.
Monitor an anonymous Whistleblower hotline and provide thorough reports.
Monitor CCTV system using recording devices.
Operate access control, fire and security systems; data entry responsibilities.
Prepare reports, activity logs and files; assist in distribution of reports and records.
Assist in scheduling and payroll processing, fill missed shifts.
Follow site specific post guidelines and document daily activities.

Skills

Customer service

Verbal communication

Written communication

Interpersonal skills

Multi-tasking

Education

High School Diploma or GED

Some college experience

Tools

Computer-aided software

CCTV monitoring systems

Access control systems

Job description

Overview

DK Security is Michigan’s fastest growing security company. Established in 1995, we began as an investigations firm and quickly expanded to provide uniform security, event staff security, loss prevention services, and much more based on the needs of our clients.

DK Security can provide you an opportunity to grow, develop and meet new people in a professional setting. We offer you the opportunity to enjoy the atmosphere of working on a team in a position that serves a critical purpose. DK has earned a reputable name in the security industry thanks to our outstanding officers that work in the field, and we cannot wait to have you join our team!

Job Skills / Requirements

SCOPE:

Command Center Operators are an integral part of DK's team! They are responsible for providing effective, 24 hour/day, 7 days/week, 365 days/year, support to our corporate management team as well as our supervisors and employees out in the field, and ultimately our customers and clients. In addition, the Command Center Operators are responsible for operating a multi-line switchboard, processing pre-employment background screening, processing company wide payroll, and most importantly providing outstanding customer service.

Schedule

ACA Full Time (30+ hours per week), Thursday & Friday 1600-0000, Saturday & Sunday 1400-2200

Compensation

Rate of Pay: $18.00/hour

LOCATION:

Kentwood, MI

Job Description/Responsibilities

Must provide above excellent customer service when dealing with Clients, Customers, Co-Workers, etc.

Provide information and assistance to calling parties concerning emergency, security and general assistance needs.

Follow procedures in dispatching personnel for emergency and non-emergency response.

Accurately and quickly utilize computer-aided software for complaint documentation and processing of anonymous tip line calls.

Serve as an information resource to DK employees and clients. Locate requested information through additional sources as needed.

Process and report background screen requests.

Process payroll companywide.

Monitor an anonymous Whistleblower hotline, and provide thorough reports for clients.

Monitor CCTV system using recording devices.

Monitor, operate, test and data entry responsibility for a variety of computerized and electronic equipment used in access control, fire and security systems.

Prepare reports, activity logs and files. Assist in the maintenance and distribution of reports, records and files.

Assists security and event staff in scheduling/payroll processing, filling missed shifts, etc.

Must follow site specific post guidelines.

Document daily activities and incident reports.

Other duties as assigned.

Qualifications

Must be at least 18 years old or older.

Must be of good moral character, with no felony convictions or misdemeanor convictions for criminal sexual conduct or related offenses, theft, assault, or crimes of moral turpitude, is required.

Must have impeccable grooming.

Must possess above average customer service skills.

Must have high school diploma or GED as well as some college experience.

Must present a friendly, positive, professional image to Clients, employees, supervisors, managers, and the general public.

Thorough knowledge of emergency procedures; ability to manage emergency situations while handling normal control center functions.

Ability to multi-task multiple job duties while maintaining confidentiality.

Ability to prioritize decisions based upon multiple criteria and identifiable standards of policies and procedures.

Ability to effectively interact with professional personnel at all levels within the corporation, outside agencies and general public.

Must possess excellent verbal, written and interpersonal communications skills and the ability to solve problems and de‑escalate situations in a non‑confrontational manner. These include the ability to read and write the English language.