Security Dispatcher

DK Security, Inc; Lansing (MI); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Sick Days

Job summary

DK Security is seeking qualified professionals to join our Security Dispatch team in Michigan. Operators work in the Security Dispatch Center supporting LBWL operations, coordinating emergency responses and monitoring life safety systems.

Requirements include a clean record, ability to work 8–12 hours, CPR/First Aid/AED certification or willingness to obtain, and strong computer/communication skills. Evening and night shifts are common, with weekends and multiple shifts available.

Qualifications

• Must be available to work afternoon, evening, and night shifts.
• Must be able to pass a drug screening at the time of hire and randomly.
• Must not have felonies or certain misdemeanors per state law.
• Must be able to sit, stand, and walk for 8-12 hours and lift 50 lbs.
• Must be CPR/First Aid/AED certified or willing to become certified.

Responsibilities

• Receive and process emergency information and requests.
• Coordinate response efforts with law enforcement and emergency services.
• Draft and send emergency communications and after-action reports.
• Monitor security systems and provide life safety and security support.
• Use a smart phone and computer to type, email, and complete training.

Skills

Shift openings

Evening shifts

Night shifts

Customer service

De-escalation

Attention to detail

Computer literacy

English fluency

Education

High School Diploma or GED

Tools

Microsoft Office

Email

Internet

Job description

DK Security is Michigan’s fastest growing security company. Established in 1995, we began as an investigations firm and quickly expanded to provide uniform security, event staff security, loss prevention services, and much more based on the needs of our clients.

DK Security can provide you an opportunity to grow, develop and meet new people in a professional setting. We offer you the opportunity to enjoy the atmosphere of working on a team in a position that serves a critical purpose. DK has earned a reputable name in the security industry thanks to our outstanding officers that work in the field, and we cannot wait to have you join our team!

Job Skills / Requirements

Shift Opening(s):

• Full-Time Monday - Sunday Various 2nd and 3rd shifts.
• Must be available to work afternoon, evening, and night shifts
• Evening and Night shifts are required

Rate of Pay: $17-19

About the Job

DK Security is seeking qualified professionals to join our team. While employees are hired and employed by DK Security, they are assigned to Security Dispatching, the Security Operations Center supporting LBWL operations. Operators work alongside State of Michigan personnel and under the day-to-day operational direction of Security Dispatch leadership to provide exceptional service. Security Dispatchers provides security and life safety systems monitoring and emergency response coordination for LBWL and State of Michigan managed properties. Security Dispatchers also serves as a central point of contact for agency security information and requests. Security Dispatch team members monitor security and life safety systems and initiate response, monitor security cameras, provide emergency response coordination and communication, act as a central point of contact for agency security inquiries and requests, assist building operations with after-hours support, and are responsible for security equipment cleaning, inventory and testing.

Military veterans and people with security, firefighting, department of corrections, or law enforcement experience are encouraged to apply.

Keys for a Security Dispatcher's success:

• Be computer literate and able to use standard office software.
• Dress professionally and have excellent personal hygiene and grooming standards.
• Have excellent customer service and phone skills.
• Remain calm in emergencies and able to de-escalate situations.
• Commit to working with the team, studying and applying post guidelines and job duties with high accuracy.
• Pay attention to detail.

Common Duties Include:

• Receive and process emergency information and requests such as medical emergencies, threats of violence, suspicious activity, suspicious packages, fire, and weather emergencies.
• Initiate emergency response efforts based on available information, established procedures, and best practices.
• Coordinate response efforts and share information with a variety of stakeholders including law enforcement, emergency dispatchers, fire fighters, medics, security guards, facilities supervisors, management, etc.
• Draft and send emergency response communications and after-action reports.
• Utilize security systems to monitor and facilitate emergency response efforts.
• Other duties as assigned.
• Intermediate computer skillsrequired – Comfortable with Microsoft Office, Email, Internet, and able to learn new software.
• Must be at least 18 years old and have at least a high school diploma or equivalent education certification, such as a GED, per MCL 338.1067 §17(2).
• Must be able to pass a drug screening at the time of hire and randomly thereafter (including for marijuana).
• Must not have been convicted of any felonies, per MCL 338.1060 §10(1)(c).
• Must not have been convicted of any misdemeanors related to dishonesty, fraud, impersonation of law enforcement, assault, weapons, unauthorized sale of information or evidence, controlled substances (including for marijuana), or two or more alcohol related offenses, per MCL 338.1060 §10(1)(c).
• Must be able to sit, stand, and walk, including up and down stairs, for 8-12 hours at a time.
• Must be able to lift at least 50 lbs.
• Must be CPR, First Aid, and AED certified (Child, Infant, and Adult), or willing to become certified and be physically capable of administering lifesaving care when needed. (Training is included if not)
• Must be able to see clearly at least 20 feet away (assisted with glasses or contact lenses if necessary).
• Must be able to hear conversations in loud environments either in-person or via radio.
• Must be able to use a smart mobile phone and computer to type, check and respond to emails, and complete online training.
• Must be able to fluently read, write, speak, and understand the English language.

Education Requirements (All)

High School Diploma or GED

Additional Information / Benefits

DK Security is an Equal Opportunity Employer. All applicants have rights under federal employment law.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Sick Days

This is a Full-Time position2nd Shift, 3rd Shift, Weekends, Required to respond to emergencies and critical incidents as needed..