24/7 Cloud Operations Manager

Resolve Tech Solutions Inc; Town of Texas (WI); On-site; USD 110,000 - 160,000; Full time

Job summary

Resolve Tech Solutions is seeking an experienced Operations Manager – Managed Cloud Services to provide after-hours operational leadership, ensuring 24x7 continuity, incident handling, and escalation management.

This role serves as the after-hours extension of the Managed Cloud Delivery leadership team and requires coordination of resources across SAP BASIS, Linux/OS, databases, cloud infrastructure, monitoring, and IT operations.

Qualifications

• 7+ years of experience in IT operations, infrastructure, cloud operations, managed services, or technical service delivery.

Responsibilities

• Provide operational leadership and management coverage during evenings, nights, weekends, holidays, and scheduled maintenance windows.
• Lead and coordinate P1/P2 incidents, production outages, and customer escalations.
• Serve as the after-hours escalation point for engineers, Service Delivery Managers, customers, and leadership.
• Coordinate resources across SAP BASIS, Linux/OS, databases, cloud infrastructure, monitoring, and IT operations.
• Oversee production changes, patching, maintenance activities, and post-change validation.
• Ensure high-risk changes receive appropriate operational oversight and independent validation.
• Monitor operational health, alerts, incidents, and customer-impacting conditions.
• Ensure timely escalation and resolution of operational issues.
• Maintain structured shift handoffs and provide clear status updates to daytime leadership.
• Identify recurring operational issues and drive corrective actions and process improvements.
• Enforce RTS operational, change-management, incident-management, and governance standards.
• Maintain and improve operational runbooks, escalation procedures, checklists, and response processes.
• Provide leadership and direction to after-hours technical resources.
• Support a 24x7 managed services operating model and continuous improvement initiatives.

Skills

IT operations

Cloud operations

Incident management

Technical service delivery

Leadership

Tools

ITIL/ITSM

Job description

Resolve Tech Solutions is seeking an experienced Operations Manager – Managed Cloud Services to provide after-hours operational leadership, ensuring 24x7 continuity, incident handling, and escalation management.

This role serves as the after-hours extension of the Managed Cloud Delivery leadership team and requires coordination of resources across SAP BASIS, Linux/OS, databases, cloud infrastructure, monitoring, and IT operations.