SAP Cloud Operations Manager - Incident & Change Leader

Resolve Tech Solutions, LLC; Town of Texas (WI); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Resolve Tech Solutions, LLC is looking for an Operations Manager/Project Manager to oversee service delivery for managed cloud customers. The role requires managing P1/P2 incidents, updating SLA adherence, and ensuring operational readiness across IT operations.

Ideal candidates will have over 8 years of experience, with specific expertise in managing incidents in high-availability environments and knowledge of ITIL processes. Strong leadership and communication skills are essential for successful customer engagement and continuous improvement.

Qualifications

• 8+ years in IT operations, managed services, or cloud operations.
• 3+ years in an operations leadership, project management, or incident management role.
• Strong experience managing P1/P2 incidents in real-time.

Responsibilities

• Lead P1/P2 incident management and timely resolution.
• Monitor SLA adherence and ensure timely updates.
• Drive root cause analysis and implement corrective actions.
• Orchestrate patch management and upgrade activities.

Skills

Incident management

Operational leadership

Project management

Communication skills

Problem-solving

Tools

ServiceNow

Microsoft Office 365

SAP

Cloud platforms (Azure, AWS, GCP)

Job description

Resolve Tech Solutions, LLC is looking for an Operations Manager/Project Manager to oversee service delivery for managed cloud customers. The role requires managing P1/P2 incidents, updating SLA adherence, and ensuring operational readiness across IT operations.

Ideal candidates will have over 8 years of experience, with specific expertise in managing incidents in high-availability environments and knowledge of ITIL processes. Strong leadership and communication skills are essential for successful customer engagement and continuous improvement.