Life-Safety Alarm Dispatch Operator (Evenings)

Emergency 24; Silver Spring (MD); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Paid training

Career growth opportunities

Retirement plan

Job summary

Emergency24 is seeking an Alarm Monitoring Operator (Central Station Dispatcher) for a full-time, on-site role in Silver Spring, MD. You will respond to alarm activations, communicate with customers and responders, and ensure prompt dispatch of emergency services in a fast-paced 24/7 monitoring center.

The role requires attention to detail, calm professionalism under pressure, and the ability to work a 2nd shift with paid training provided. Starting pay is $18.00–$20.00 per hour with benefits.

Qualifications

• High school diploma or GED required.
• Paid training provided.
• Experience in call center, customer service, dispatch, security, or alarm monitoring is preferred.

Responsibilities

• Respond to alarm activations and verify/process events following procedures.
• Handle a high volume of inbound and outbound calls.
• Dispatch police, fire, medical, and other emergency services as required.
• Communicate clearly with customers, emergency responders, technicians, and callers.
• Answer questions about alarm activity, account information, and event history.
• Document calls and actions in real time with accuracy.

Skills

Customer service

Clear communication

Call center experience

Calm under pressure

Attention to detail

Multitasking

Computer literacy

Education

High School Diploma or GED

Job description

Emergency24 is seeking an Alarm Monitoring Operator (Central Station Dispatcher) for a full-time, on-site role in Silver Spring, MD. You will respond to alarm activations, communicate with customers and responders, and ensure prompt dispatch of emergency services in a fast-paced 24/7 monitoring center.

The role requires attention to detail, calm professionalism under pressure, and the ability to work a 2nd shift with paid training provided. Starting pay is $18.00–$20.00 per hour with benefits.