Fire & Security Alarm Dispatcher (Central Station)

Pavion; Syosset (NY); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Comprehensive benefits package

Equal opportunity employer

Job summary

Pavion is seeking a Central Station Operator to join our fire division in the United States. You will answer burglar and fire alarm signals, dispatch emergencies, and coordinate with police and fire departments during alarms.

Responsibilities include testing alarms with technicians, notifying customers of signals, monitoring surveillance, and communicating clearly under pressure. This role requires high school diploma and customer service experience, with weekend shifts available.

Qualifications

• Highschool Diploma or GED required.
• Customer service experience required.
• Ability to handle multiple phone lines and high call volumes.
• Ability to work weekends and holidays, including both Saturdays and Sundays.

Responsibilities

• Answer burglar and fire alarm signals received via computer.
• Effectively dispatch emergency alarms.
• Coordinate activities with police and fire departments during alarms.
• Place alarms in and out of test mode while technicians service alarms.
• Notify customers of alarm, trouble and supervisory signals on premises.
• Monitor alarm signals including surveillance video.
• Communicate with customers clearly and effectively.
• Multitask and manage priorities.
• Report irregularities to supervisor by telephone.

Skills

Customer service

Multitasking

Communication skills

Ability to work weekends/holidays

Education

Highschool Diploma or GED

Job description

Pavion is seeking a Central Station Operator to join our fire division in the United States. You will answer burglar and fire alarm signals, dispatch emergencies, and coordinate with police and fire departments during alarms.

Responsibilities include testing alarms with technicians, notifying customers of signals, monitoring surveillance, and communicating clearly under pressure. This role requires high school diploma and customer service experience, with weekend shifts available.