24/7 911 Dispatcher: Calm, Precise Emergency Communications

Emergency Telecommunicator Services; Port Neches (TX); Presencial; USD 40.000 - 68.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health coverage

Retirement benefits

Paid leave

Professional training

Descripción de la vacante

Emergency Telecommunicator Services in Neches, TX, seeks an 911 Emergency Dispatcher to connect callers with responders, gather critical details, and coordinate police, fire, and medical resources. The role requires calm, precise communication and the ability to juggle multiple information streams across dispatch systems.

Responsibilities include handling calls, verifying locations, and relaying information according to agency procedures.

Formación

• High school diploma or equivalent required.
• Typing proficiency and strong listening skills.
• Ability to work under pressure and manage multiple information streams.

Responsabilidades

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Conocimientos

Typing proficiency

Active listening

Clear communication

Multitasking

Stress management

Educación

High school diploma or equivalent

Herramientas

CAD software

Radio communications equipment

Descripción del empleo

Emergency Telecommunicator Services in Neches, TX, seeks an 911 Emergency Dispatcher to connect callers with responders, gather critical details, and coordinate police, fire, and medical resources. The role requires calm, precise communication and the ability to juggle multiple information streams across dispatch systems.

Responsibilities include handling calls, verifying locations, and relaying information according to agency procedures.