2027 - Guest Services Associate (seasonal)

Wequassett; Harwich (MA); On-site; USD 28,000 - 30,000; Full time

Job summary

Wequassett Resort & Golf Club in Harwich, MA, seeks a polished Guest Services Associate to serve as the primary ambassador of the Wequassett experience. You will welcome guests, assist with check-in/out, and connect guests with resort amenities, dining, and local attractions.

The ideal candidate has luxury hospitality experience, exceptional communication, organization, and multitasking abilities, and a genuine passion for guest service.

Qualifications

• Experience in luxury hotel or resort environment preferred.
• Exceptional communication and organizational abilities.
• A genuine passion for guest service and hospitality excellence.

Responsibilities

• Welcome guests with a warm, professional demeanor and create a lasting impression.
• Perform seamless check-in/check-out per Forbes Five-Star standards.
• Know resort accommodations, amenities, dining, programming, and local attractions.
• Identify guest preferences and personalize each stay.
• Use the property management system for reservations, billing, and room assignments.
• Respond to inquiries with urgency and discretion.
• Coordinate guest requests with departments to ensure satisfaction.
• Assist with reservations, room changes, and special requests.
• Support Concierge during peak periods and work with Front Office team.
• Maintain Forbes-standard appearance and communication.
• Process approved, commissionable room upgrades accurately in the system.

Skills

Guest services

Communication

Organizational skills

Multitasking

Job description

Posting Details

Posted on November 9, 2026

Locations

Wequassett Resort & Golf Club
2173 RT-28
Harwich, MA 02645, USA

• On-site
• Rate : $20 USD per hour
• Pay or shift range: $20 USD to $22 USD
• FRONT OFFICE
• Full-Time
• Requisition #: GUEST009541

Description

Position Summary
Cape Cod’s only double Forbes Five-Star resort is seeking a polished and service-driven Guest Services Associate to serve as a primary ambassador of the Wequassett experience. This role is responsible for delivering a gracious arrival and departure experience while building genuine connections with guests throughout their stay. Guest Services Associates consistently anticipate guest needs, resolve inquiries with confidence, and uphold the highest standards of luxury hospitality.

Key Responsibilities

• Welcome guests with a warm, personalized, and professional demeanor, creating a lasting first and final impression.
• Perform seamless check-in and check-out procedures in accordance with Forbes Five-Star and resort service standards.
• Demonstrate comprehensive knowledge of all resort accommodations, amenities, dining venues, daily programming, and local attractions.
• Proactively identify guest preferences and opportunities to personalize each stay.
• Accurately utilize the property management system to manage reservations, billing, room assignments, and guest profiles.
• Respond to guest inquiries, requests, and concerns with urgency, discretion, and a solutions-oriented mindset.
• Coordinate and communicate guest requests with appropriate departments, ensuring follow-through and satisfaction.
• Assist with reservations, room changes, and special requests as needed.
• Support the Concierge team during peak periods and collaborate closely with all Front Office colleagues.
• Maintain a professional appearance, posture, and verbal communication consistent with Forbes standards.
• Expertly process approved, commissionable room upgrades within the property management system, maintaining accuracy, discretion, and transparency utilizing sales techniques.

Previous experience in a luxury hotel or resort environment preferred. Exceptional communication, organizational, and multitasking skills. A genuine passion for guest service and hospitality excellence is required.

Workers will be paid no less than $20.00 per hour. Returning workers and workers with more experience may be paid at a higher wage. Overtime hours may be available at a rate starting from $30.00 per hour.

Wequassett Resort and Golf Club is an exquisite 27-acre waterfront resort on beautiful Pleasant Bay. We are known for our award-winning service culture with an unparalleled commitment to go above and beyond for our guests. We offer four restaurants, two pools, two private beaches, four tennis courts, boating and sailing and championship golf.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.