1st Shift Shelter & Guest Care Advocate, Full-Time

Hesed House; Aurora (IL); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

PTO

Counseling services

Wellness reimbursement

Cell phone reimbursement

Job summary

Hesed House, located in Aurora, IL, seeks a 1st Shift Guest Care and Shelter Support Staff to help run our 24/7 shelter campus and ensure every guest is treated with dignity. You will work on the front line with directors and shift leads to keep daily operations moving and welcome guests with compassion.

The role emphasizes compassionate but firm boundaries, maintaining a safe and clean shelter, coordinating meals, laundry, and upkeep, and responding calmly in crisis moments.

Qualifications

• Strong communication skills and basic computer skills are required.
• Ability to pass DCFS and criminal background checks.
• Bilingual Spanish/English is helpful.

Responsibilities

• Build respectful, supportive relationships with guests while keeping professional boundaries.
• Keep the shelter safe, clean, and running smoothly, including meals, laundry, and general upkeep.
• Respond calmly and make sound decisions in tense or crisis situations.
• Model everyday life skills and encourage guests on their path forward.
• Pitch in across other Hesed programs as needed.

Skills

Communication skills

Basic computer skills

Ability to lift up to 50 lbs

Bilingual Spanish/English

Criminal background checks

Job description

Hesed House, located in Aurora, IL, seeks a 1st Shift Guest Care and Shelter Support Staff to help run our 24/7 shelter campus and ensure every guest is treated with dignity. You will work on the front line with directors and shift leads to keep daily operations moving and welcome guests with compassion.

The role emphasizes compassionate but firm boundaries, maintaining a safe and clean shelter, coordinating meals, laundry, and upkeep, and responding calmly in crisis moments.