2nd Shift Guest Care and Shelter Support Staff

ADP, Inc.; Aurora (IL); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health, dental, vision, and life ins.

Retirement plan with employer match

Generous PTO

Counseling and therapy services

Wellness reimbursement

Cell phone reimbursement

Job summary

Hesed House in Aurora, IL is seeking a 2nd Shift Guest Care and Shelter Support Staff to help run daily shelter operations and treat guests with dignity. This full-time role offers a meaningful opportunity to support vulnerable populations in a busy shelter setting.

You will build respectful relationships, maintain a safe and welcoming environment, respond calmly to crises, and collaborate across Hesed programs to help guests on their path forward.

Qualifications

• Experience in shelter or service settings preferred.
• Ability to pass DCFS and criminal background checks.
• Strong communication and teamwork skills.

Responsibilities

• Build respectful, supportive relationships with guests while maintaining boundaries.
• Keep the shelter safe, clean, and operating, including meals and laundry.
• Respond calmly and make sound decisions in tense or crisis situations.
• Model everyday life skills and support guests toward housing goals.
• Assist across Hesed programs as needed.

Skills

Communication

Basic computer skills

Heavy lift 50 lbs

Background checks

Bilingual Spanish/English

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

2nd Shift Guest Care and Shelter Support Staff

Full Time Aurora, IL, US

16 days ago Requisition ID: 1090

Salary Range: $17.00 To $19.00 Annually

Guest Care & Shelter Support Staff

Pay: $17-$19/hour

Hours: 2nd Shift (3 pm - 11 pm)

Hesed House is a faith-based organization and a national model for ending homelessness. Open 24/7, 365 days a year, we serve more than 1,000 people annually with shelter, meals, showers, laundry, case management, and connections to housing, healthcare, legal aid, and job coaching.

Our mission: "To feed the hungry, clothe the naked, shelter the homeless, and give people the chance to have hope again."

The Role

You’ll be on the front line of our adult shelters, working alongside directors and shift leads to keep daily operations running and make sure every guest is treated with dignity. No two days are the same.

What you’ll do:

• Build respectful, supportive relationships with guests while keeping professional boundaries
• Keep the shelter safe, clean, and running smoothly, including meals, laundry, and general upkeep
• Respond calmly and make sound decisions in tense or crisis situations
• Model everyday life skills and encourage guests on their path forward
• Pitch in across other Hesed programs as needed

You’ll Thrive Here If You...

• Are compassionate but firm, and comfortable setting clear boundaries
• Stay steady when things get unpredictable
• Like variety and are happy to jump in wherever you’re needed
• Can meet people "where they’re at"

This may not be the right fit if you prefer a quiet, predictable, or desk-based job.

What You Bring

• Strong communication skills and basic computer skills
• Ability to lift up to 50 lbs and climb stairs throughout your shift
• Ability to pass DCFS and criminal background checks
• It’s helpful if you have experience with people experiencing homelessness or other vulnerable populations, "street smarts," and Spanish/English bilingual skills
• Health, dental, vision and life insurance, starting your first full month
• Retirement plan with employer match
• Generous PTO, including vacation, personal days, and holidays
• Counseling and therapy services
• Wellness reimbursement and cell phone reimbursement