Frontline Shelter Support Specialist – Compassionate Care

ADP, Inc.; Aurora (IL); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Retirement plan

Paid time off

Counseling services

Wellness reimbursement

Cell phone reimbursement

Job summary

Hesed House in Aurora, IL is seeking a dedicated 1st shift Guest Care and Shelter Support Staff to help operate the shelter and serve guests with dignity. You will work with directors and shift leads to keep daily operations running and assist with meals, laundry, and general upkeep.

The role requires compassionate, boundary-focused individuals who can adapt to varying situations, lift up to 50 lbs, and pass background checks.

Qualifications

• Strong communication skills and basic computer skills.
• Ability to lift up to 50 lbs and climb stairs throughout your shift.
• Ability to pass DCFS and criminal background checks.
• Spanish/English bilingual skills are helpful.
• Experience with homelessness or vulnerable populations is a plus.

Responsibilities

• Build respectful, supportive relationships with guests while maintaining professional boundaries.
• Keep the shelter safe, clean, and running smoothly, including meals, laundry, and general upkeep.
• Respond calmly and make sound decisions in tense or crisis situations.
• Model everyday life skills and encourage guests on their path forward.
• Pitch in across other Hesed programs as needed.

Skills

Strong communication skills

Basic computer skills

Bilingual Spanish/English

Physical stamina

Crisis response ability

Job description

Hesed House in Aurora, IL is seeking a dedicated 1st shift Guest Care and Shelter Support Staff to help operate the shelter and serve guests with dignity. You will work with directors and shift leads to keep daily operations running and assist with meals, laundry, and general upkeep.

The role requires compassionate, boundary-focused individuals who can adapt to varying situations, lift up to 50 lbs, and pass background checks.