Desktop Systems Engineer: Imaging, Security & Help Desk

Ebara Technologies Incorporated; Phoenix (AZ); On-site; USD 65,000 - 85,000; Full time

Job summary

Ebara Technologies Incorporated is seeking an experienced Desktop Support Specialist to provide first-line hardware, software, and OS support for office PCs. You will resolve routine issues, image new computers, and manage IT assets while ensuring service levels and excellent customer service.

Responsibilities include configuring printers, performing basic server tasks, assisting vendors via remote sessions, and maintaining security and backups.

Qualifications

• Bachelor's degree or equivalent IT experience.
• 4–6 years in IT helpdesk/desktop support.
• Proficiency with MS Office and Windows environments.
• Strong customer relations and communication skills.

Responsibilities

• Install and configure operating systems on laptops and desktops.
• Troubleshoot and resolve desktop computer problems.
• Handle help desk requests and ticketing.
• Perform system administration tasks for desktop solutions.
• Assist third-party vendors via remote sessions.
• Maintain IT asset tracking and backups.
• Configure printers and monitor security.

Skills

MS Office

Customer relations

Communication

Teamwork

Education

Bachelor’s degree in Computer Science or related field

Tools

MS Windows

Active Directory

VPN basics

Printer setup

Job description

Ebara Technologies Incorporated is seeking an experienced Desktop Support Specialist to provide first-line hardware, software, and OS support for office PCs. You will resolve routine issues, image new computers, and manage IT assets while ensuring service levels and excellent customer service.

Responsibilities include configuring printers, performing basic server tasks, assisting vendors via remote sessions, and maintaining security and backups.