1st-Line Desktop Systems Support Engineer

Ebara Technologiesorporated; Phoenix (AZ); On-site; USD 3,720,000 - 4,408,000; Full time

Job summary

Ebara Technologiesorporated is seeking an experienced IT Support Specialist to join the Phoenix, AZ team. The role provides first-level support for hardware, software, and operating systems on PC computing products along with strong customer service focus.

You will resolve moderate issues, document in the help desk system, and collaborate with senior staff to maintain service levels. Responsibilities include installing OS on laptops/desktops, imaging new computers, managing assets, configuring

Qualifications

• 4–6 years of IT help desk or desktop support experience.
• Bachelor’s degree in Computer Science or related field, or equivalent experience.
• Strong customer service orientation and ability to work under pressure.

Responsibilities

• Install and configure operating systems on laptops and desktops.
• Troubleshoot hardware, software, and network issues.
• Handle help desk tickets and escalate when needed.
• Imaging new computers and maintaining IT asset tracking.
• Configure local and network printers and assist with backups.

Skills

Customer relations

Communication

Teamwork

Organizational skills

Written and verbal communication

Education

Bachelor’s of Science in Computer Science

Tools

MS Office

Excel

Word

Outlook

PowerPoint

Job description

Ebara Technologiesorporated is seeking an experienced IT Support Specialist to join the Phoenix, AZ team. The role provides first-level support for hardware, software, and operating systems on PC computing products along with strong customer service focus.

You will resolve moderate issues, document in the help desk system, and collaborate with senior staff to maintain service levels. Responsibilities include installing OS on laptops/desktops, imaging new computers, managing assets, configuring