14797 - StatementworX Operations Lead

Kelly Services; Troy (MI); On-site; USD 120,000 - 160,000; Full time

Job summary

Kelly Services seeks an Operations Lead to support SETT Project Services, blending strategic account management with day-to-day requisition fulfillment for engineering, scientific, IT and professional roles.

The role requires 5+ years in Kelly Operations and operational account management, with strong staffing industry experience. Travel up to 30% across time zones is expected, focusing on recruitment strategies and client satisfaction.

Qualifications

• Excellent organizational skills.
• Excellent customer service skills.
• Ability to travel to client sites up to 30% of time.
• 5+ years’ experience within Kelly Operations.
• 5+ years’ experience of Operational Account Management.
• Strong background in Staffing Industry.
• Prefer experience in recruiting and working on order fulfillment.
• Technical background or exposure required to evaluate candidates for open positions.
• Ability to support all time zones across domestic U.S.
• Must have the ability to handle a large workload, with multiple competing priorities.
• Ability to effectively communicate across multiple levels both internally and externally.
• Must be able to prioritize and make quick decisions.
• Proficiency in Microsoft Word, Excel, and Power Point.
• Strongly prefer Bachelor’s degree in a Technical or Business-related discipline

Responsibilities

• Responsible for the effective delivery of scopes of work across multiple clients and varied geographies.
• Develop Statements of Work with clients
• Coordinate Recruiting activity ensuring only the most qualified candidates are submitted to clients
• Screen potential talent for our projects and programs
• Work with recruiting to educate them on client needs and develop effective recruiting strategies
• Work closely with Internal Business Development team members, supporting development of new business opportunities
• Coordinate implementation activities for new clients
• Manage ongoing relationship with clients and employees at assigned client sites
• Development of strategic relationships within the client’s organization as well as internally at Kelly
• Ensures utilization of Kelly tools in the delivery of the solutions
• Financial planning and performance management for those sites within their oversight (P&L)
• Ensure Kelly standards are maintained as it relates to payroll, invoicing, and reconciliation
• Creation of Business Review materials as needed.
• Strategy development with CoE to enhance the current brand - service offerings to increase market share

Skills

Organizational skills

Customer service

Travel up to 30%

Staffing industry knowledge

Communication across levels

Time management

MS Office proficiency

Education

Bachelor’s degree in Technical or Business discipline

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Together we change lives.

Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless.

No matter where you are in your career journey you can apply your knowledge and passion to move people, organizations, and communities forward. You’ll have opportunities to grow your expertise and capabilities, both professionally and personally. As a team we celebrate inclusion, caring and collaboration. As a company we value your contribution, we work with integrity, and we always put people first – so your impact really will change lives.

The Operations Lead will support the SETT Project Services products. This is a combination of Strategic Account management as well as day-to-day tactical activities related to the fulfillment of our requisitions that include Engineering, Scientific, IT and Professional job disciplines.

Responsibilities

• Responsible for the effective delivery of scopes of work across multiple clients and varied geographies.

• Develop Statements of Work with clients

• Coordinate Recruiting activity ensuring only the most qualified candidates are submitted to clients

• Screen potential talent for our projects and programs

• Work with recruiting to educate them on client needs and develop effective recruiting strategies

• Work closely with Internal Business Development team members, supporting development of new business opportunities

• Coordinate implementation activities for new clients

• Manage ongoing relationship with clients and employees at assigned client sites

• Development of strategic relationships within the client’s organization as well as internally at Kelly

• Ensures utilization of Kelly tools in the delivery of the solutions

• Financial planning and performance management for those sites within their oversight (P&L)

• Ensure Kelly standards are maintained as it relates to payroll, invoicing, and reconciliation

• Creation of Business Review materials as needed.

• Strategy development with CoE to enhance the current brand - service offerings to increase market share

Qualifications

• Excellent organizational skills

• Excellent customer service skills

• Ability to travel to client sites up to 30% of time.

• 5+ years’ experience within Kelly Operations

• 5+ years’ experience of Operational Account Management

• Strong background in Staffing Industry.

• Prefer experience in recruiting and working on order fulfillment.

• Technical background or exposure required to evaluate candidates for open positions

• Ability to support all time zones across domestic U.S.

• Must have the ability to handle a large workload, with multiple competing, priorities.

• Ability to effectively communicate across multiple levels both internally and externally

• Must be able to prioritize and make quick decisions

• Proficiency in Microsoft Word, Excel, and Power Point

• Strongly prefer Bachelor’s degree in a Technical or Business-related discipline

Base pay range for this position is $120,075 – $160,000 per year. Final annual compensation will be based on experience and may vary by geographic location.

Total compensation package including benefits as applicable to the position – understanding that each person has unique professional and personal needs focused on your total well-being. Explore our range of benefits at: Kelly Services | People Regular Staff

Kelly is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity. Equal Employment Opportunity is The Law.