Operations Lead-SOW

Kelly Science, Engineering, Technology & Telecom; California (MO); On-site; USD 120,000 - 160,000; Full time

Job summary

Kelly Services seeks an Operations Lead to support SETT Project Services across engineering, scientific, IT and professional disciplines. You will drive client delivery, coordinate recruiting and manage relationships on site with a focus on service quality.

Travel to client sites up to 30% and lead strategic relationships while ensuring payroll, invoicing and compliance with Kelly standards.

Qualifications

• Minimum 5+ years in Kelly Operations or similar operations roles.
• Experience in operational account management and staffing.
• Technical background or exposure to evaluate candidates.
• Ability to support multiple time zones across the U.S.
• Willingness to travel to client sites up to 30%.
• Bachelor’s degree preferred in technical or business field.

Responsibilities

• Deliver scopes of work across multiple clients and geographies.
• Develop Statements of Work with clients.
• Coordinate recruiting to submit qualified candidates.
• Screen talent for projects and programs.
• Educate recruiting on client needs and strategies.
• Support business development and identify opportunities.
• Coordinate implementation for new clients.
• Manage relationships with clients and employees onsite.
• Develop strategic client relationships internally and with Kelly.
• Ensure use of Kelly tools in service delivery.
• Oversee payroll, invoicing and reconciliation per Kelly standards.
• Create business review materials as needed.
• Develop strategy with CoE to expand offerings and market share.

Skills

Organizational skills

Travel

Operations experience

Account management

Staffing industry

Recruiting experience

Technical evaluation

Time zone support

Workload management

Communication skills

Decision making

MS Word/Excel/PowerPoint

Technical/business degree

California location

Education

Bachelor’s degree in Technical or Business-related discipline

Tools

MS Word

Excel

PowerPoint

Job description

Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless.

No matter where you are in your career journey you can apply your knowledge and passion to move people, organizations, and communities forward. You’ll have opportunities to grow your expertise and capabilities, both professionally and personally. As a team we celebrate inclusion, caring and collaboration. As a company we value your contribution, we work with integrity, and we always put people first – so your impact really will change lives.

The Operations Lead will support the SETT Project Services products. This is a combination of Strategic Account management as well as day-to-day tactical activities related to the fulfillment of our requisitions that include Engineering, Scientific, IT and Professional job disciplines.

Responsibilities

• Responsible for the effective delivery of scopes of work across multiple clients and varied geographies.
• Develop Statements of Work with clients
• Coordinate Recruiting activity ensuring only the most qualified candidates are submitted to clients
• Screen potential talent for our projects and programs
• Work with recruiting to educate them on client needs and develop effective recruiting strategies
• Work closely with Internal Business Development team members, supporting development of new business opportunities
• Coordinate implementation activities for new clients
• Manage ongoing relationship with clients and employees at assigned client sites
• Development of strategic relationships within the client’s organization as well as internally at Kelly
• Ensures utilization of Kelly tools in the delivery of the solutions
• Financial planning and performance management for those sites within their oversight (P&L)
• Ensure Kelly standards are maintained as it relates to payroll, invoicing, and reconciliation
• Creation of Business Review materials as needed.
• Strategy development with CoE to enhance the current brand - service offerings to increase market share

Qualifications

• Excellent organizational skills
• Ability to travel to client sites up to 30% of time
• 5+ years’ experience within Kelly Operations preferred
• 5+ years’ experience of Operational Account Management
• Strong background in Staffing Industry
• Prefer experience in recruiting and working on order fulfillment
• Technical background or exposure required to evaluate candidates for open positions
• Ability to support all time zones across domestic U.S.
• Must have the ability to handle a large workload, with multiple competing, priorities
• Ability to effectively communicate across multiple levels both internally and externally
• Must be able to prioritize and make quick decisions
• Proficiency in Microsoft Word, Excel, and Power Point
• Strongly prefer Bachelor’s degree in a Technical or Business-related discipline
• MUST be located in the California area

Base pay range for this position is $120,075 – $160,000 per year. Final annual compensation will be based on experience and may vary by geographic location.

Total compensation package including benefits as applicable to the position – understanding that each person has unique professional and personal needs focused on your total well-being. Explore our range of benefits at: Kelly Services | People Regular Staff

Kelly is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity. Equal Employment Opportunity is The Law.