14797 - StatementworX Operations Lead

Kelly Services Inc.; United States; On-site; USD 120,000 - 160,000; Full time

Job summary

Kelly Services Inc. is seeking an Operations Lead to support SETT Project Services, combining strategic account management with day-to-day requisition fulfillment across engineering, science, IT and professional disciplines.

You will deliver scopes of work for multiple clients, develop statements of work, coordinate recruiting, screen candidates, and drive strategic relationships while ensuring payroll, invoicing and reconciliation standards are met.

Qualifications

• 5+ years' experience within Kelly Operations.
• 5+ years' experience of Operational Account Management.
• Strong background in Staffing Industry.
• Prefer experience in recruiting and order fulfillment.
• Technical background or exposure to evaluate candidates for open positions.
• Ability to support all time zones across domestic U.S.
• Must be able to handle a large workload with multiple priorities.
• Proficiency in MS Word, Excel, and PowerPoint.

Responsibilities

• Responsible for the effective delivery of scopes of work across multiple clients and varied geographies.
• Develop Statements of Work with clients.
• Coordinate recruiting activity ensuring only the most qualified candidates are submitted to clients.
• Screen potential talent for our projects and programs.
• Work with recruiting to educate them on client needs and develop effective recruiting strategies.
• Coordinate implementation activities for new clients.
• Manage ongoing relationship with clients and employees at assigned client sites.
• Development of strategic relationships within the client's organization as well as internally at Kelly.
• Ensures utilization of Kelly tools in the delivery of the solutions.
• Financial planning and performance management for those sites within their oversight (P&L).
• Ensure Kelly standards are maintained as it relates to payroll, invoicing, and reconciliation.
• Creation of Business Review materials as needed.
• Strategy development with CoE to enhance current brand — service offerings to increase market share

Skills

Organizational skills

Travel up to 30%

Staffing industry experience

Operational account management

Recruiting coordination

Communication across levels

Decision making

MS Word, Excel, PowerPoint

Prioritization

Education

Bachelor's degree in Technical or Business-related discipline

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Job Reference: 14797 - Posted 17-Sep-2026

Together we change lives.

Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless.

No matter where you are in your career journey you can apply your knowledge and passion to move people, organizations, and communities forward. You'll have opportunities to grow your expertise and capabilities, both professionally and personally. As a team we celebrate inclusion, caring and collaboration. As a company we value your contribution, we work with integrity, and we always put people first - so your impact really will change lives.

The Operations Lead will support the SETT Project Services products. This is a combination of Strategic Account management as well as day-to-day tactical activities related to the fulfillment of our requisitions that include Engineering, Scientific, IT and Professional job disciplines.

Responsibilities

• Responsible for the effective delivery of scopes of work across multiple clients and varied geographies.
• Develop Statements of Work with clients
• Coordinate Recruiting activity ensuring only the most qualified candidates are submitted to clients
• Screen potential talent for our projects and programs
• Work with recruiting to educate them on client needs and develop effective recruiting strategies
• Work closely with Internal Business Development team members, supporting development of new business opportunities
• Coordinate implementation activities for new clients
• Manage ongoing relationship with clients and employees at assigned client sites
• Development of strategic relationships within the client's organization as well as internally at Kelly
• Ensures utilization of Kelly tools in the delivery of the solutions
• Financial planning and performance management for those sites within their oversight (P&L)
• Ensure Kelly standards are maintained as it relates to payroll, invoicing, and reconciliation
• Creation of Business Review materials as needed.
• Strategy development with CoE to enhance the current brand - service offerings to increase market share

Qualifications

• Excellent organizational skills
• Ability to travel to client sites up to 30% of time.
• 5+ years' experience within Kelly Operations
• 5+ years' experience of Operational Account Management
• Strong background in Staffing Industry.
• Prefer experience in recruiting and working on order fulfillment.
• Technical background or exposure required to evaluate candidates for open positions
• Ability to support all time zones across domestic U.S.
• Must have the ability to handle a large workload, with multiple competing, priorities.
• Ability to effectively communicate across multiple levels both internally and externally
• Must be able to prioritize and make quick decisions
• Proficiency in Microsoft Word, Excel, and Power Point
• Strongly prefer Bachelor's degree in a Technical or Business-related discipline

Base pay range for this position is $120,075 - $160,000 per year. Final annual compensation will be based on experience and may vary by geographic location.

Total compensation package including benefits as applicable to the position - understanding that each person has unique professional and personal needs focused on your total well-being. Explore our range of benefits at: Kelly Services | People Regular Staff

Kelly is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity. Equal Employment Opportunity is The Law.