(1120048) Business Process Analyst - Dealer Solutions

Diversified Services Network; Chicago (IL); Hybrid; USD 60,000 - 67,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Vision Insurance

Disability insurance

Employee assistance program

Health insurance

Health savings account

Life insurance

Paid time off

Paid Holidays

Job summary

Diversified Services Network, Inc. is seeking a Business Process Analyst – Dealer Solutions to own end-to-end processes for a Dynamics 365–based dealer platform. The role interfaces with North American dealers, product teams, and implementation partners to shape solution design throughout the lifecycle.

Responsibilities include leading discovery workshops, documenting requirements, and validating designs with dealers, leveraging Mavim and other modeling tools. Hybrid work options are available.

Qualifications

• College degree or Finance/Accounting certification preferred.
• Experience with Microsoft Dynamics 365 or similar ERP platforms.
• Experience with process modeling tools and capability to document requirements.

Responsibilities

• Own end-to-end business processes and translate dealer operations into system requirements.
• Lead dealer discovery workshops and prepare discussion materials.
• Document requirements and validate gap solutions with dealers.
• Coordinate with product teams to fit/gap Dynamics 365 capabilities.
• Maintain process documentation and playbooks.

Skills

Dynamics 365

Mavim

ERP experience

Stakeholder management

Education

College degree or Finance/Accounting certification

Tools

Mavim

Dynamics 365

Job description

Business Process Analyst – Dealer Solutions

Diversified Services Network, Inc. (DSN) is seeking a full-time Business Process Analyst – Dealer Solutions to join our team in your choice of our Phoenix, AZ, Chicago, IL, Peoria, IL, or Dallas, TX office locations. We offer a hybrid work model, full benefits, PTO, 401k, and more! If you're looking to grow your career within an extremely reputable, stable Fortune 100 company - let's talk!

Position Overview

The Business Process Analyst – Dealer Solutions serves as the primary interface between North American dealers and the product organization. This role owns end-to-end business processes, translates complex dealer operations into clear system requirements, and partners closely with product teams, business stakeholders, and implementation partners to shape solution design throughout the product lifecycle of a Microsoft Dynamics 365–based dealer platform.

Key Responsibilities

• Own the end-to-end (E2E) business processes defined in the Business Process Catalog (BPC), detailing processes across Levels 4–6
• Perform business process modeling, analysis, and continuous improvement
• Lead dealer discovery workshops, including preparing materials and discussion questions
• Work with dealers and their subject matter experts to generate, refine, and document requirements based on defined business processes
• Partner with product teams to determine fit/gap against Dynamics 365 capabilities and support solution design decisions
• Validate gap solutions with dealers and obtain dealer sign-off on Functional Design Documents (FDDs)
• Source insights from the Dealer Advisory Board (DAB)
• Maintain the Mavim repository, including process flows, documentation, and operational playbooks
• Deliver solution demos and coach dealers on Dynamics 365 and the proprietary dealer software suite

Qualifications

Education & Experience

• College Degree, or Finance/Accounting certification(s)

Technical Skills

• Experience with Microsoft Dynamics 365 or similar ERP platforms
• Experience with process modeling tools (Mavim or similar)
• Experience working with global stakeholders and customers

Soft Skills

• Workshop facilitation and stakeholder alignment
• Strong communication and documentation skills
• Ability to translate business needs into system requirements
• Analytical and structured thinking

• 401(k)
• Dental insurance
• Vision Insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid Holidays

Expected Compensation: $60,000-67,000 per annum