(1120048) Business Process Analyst - Dealer Solutions

Diversified Services Network, Inc.; Chicago, Peoria, Phoenix, Dallas (IL, IL, AZ, TX); Hybride; USD 60 000 - 67 000; Plein temps

Avantages offerts par ce poste

401(k)

Dental insurance

Vision Insurance

Disability insurance

Employee assistance program

Health insurance

Health savings account

Life insurance

Paid time off

Paid Holidays

Résumé du poste

Diversified Services Network, Inc. (DSN) seeks a full-time Business Process Analyst – Dealer Solutions to own end-to-end dealer processes and translate requirements for a Dynamics 365-based dealer platform.

Hybrid role with offices in Phoenix, Chicago, Peoria, or Dallas; you will partner with product teams and dealers to drive process improvements and document Functional Design Documents. The ideal candidate has a college degree or finance/accounting cert and experience with Dynamics 365, Mavim,

Qualifications

• Requires a college degree or finance/accounting certification.
• Experience with Microsoft Dynamics 365 or similar ERP platforms.
• Experience with process modeling tools (Mavim or similar).
• Experience collaborating with global stakeholders and customers.

Responsabilités

• Own end-to-end business processes across the Dealer Solutions area.
• Lead dealer discovery workshops and document requirements.
• Collaborate with product teams to align with Dynamics 365 capabilities.
• Validate solutions with dealers and secure sign-off on FDDs.
• Maintain process repositories and deliver solution demos.

Connaissances

Dynamics 365

Process modeling

Global stakeholders

Formation

College Degree / Finance or Accounting certificate

Outils

Mavim

Description du poste

Business Process Analyst – Dealer Solutions

Diversified Services Network, Inc. (DSN) is seeking a full-time Business Process Analyst – Dealer Solutions to join our team in your choice of our Phoenix, AZ, Chicago, IL, Peoria, IL, or Dallas, TX office locations. We offer a hybrid work model, full benefits, PTO, 401k, and more! If you're looking to grow your career within an extremely reputable, stable Fortune 100 company - let's talk!

Position Overview

The Business Process Analyst – Dealer Solutions serves as the primary interface between North American dealers and the product organization. This role owns end-to-end business processes, translates complex dealer operations into clear system requirements, and partners closely with product teams, business stakeholders, and implementation partners to shape solution design throughout the product lifecycle of a Microsoft Dynamics 365–based dealer platform.

Key Responsibilities

• Own the end-to-end (E2E) business processes defined in the Business Process Catalog (BPC), detailing processes across Levels 4–6
• Perform business process modeling, analysis, and continuous improvement
• Lead dealer discovery workshops, including preparing materials and discussion questions
• Work with dealers and their subject matter experts to generate, refine, and document requirements based on defined business processes
• Partner with product teams to determine fit/gap against Dynamics 365 capabilities and support solution design decisions
• Validate gap solutions with dealers and obtain dealer sign-off on Functional Design Documents (FDDs)
• Source insights from the Dealer Advisory Board (DAB)
• Maintain the Mavim repository, including process flows, documentation, and operational playbooks
• Deliver solution demos and coach dealers on Dynamics 365 and the proprietary dealer software suite

Qualifications

Education & Experience

• College Degree, or Finance/Accounting certification(s)

Technical Skills

• Experience with Microsoft Dynamics 365 or similar ERP platforms
• Experience with process modeling tools (Mavim or similar)
• Experience working with global stakeholders and customers

Soft Skills

• Workshop facilitation and stakeholder alignment
• Strong communication and documentation skills
• Ability to translate business needs into system requirements
• Analytical and structured thinking

• 401(k)
• Dental insurance
• Vision Insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid Holidays

Expected Compensation: $60,000-67,000 per annum