Business Operations Integrations and Communications Specialist

Allied Vaughn; Detroit (MI); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Profit Sharing

Employee stock option plan

Job summary

Allied Vaughn in Detroit seeks a Business Operations Integrations and Communications Specialist. This role blends digital service provider integrations with BizOps communications. The ideal candidate will manage vendor relationships, create training materials, and ensure operational success. A Bachelor's degree and strong communication skills are required. Benefits include medical, dental, and vision. Profit sharing and stock options are also offered for full-time employees.

Qualifications

• Experience creating and hosting training content for onsite and remote participants.
• Must be comfortable presenting in front of large groups.
• Ability to manage multiple projects concurrently and prioritize accordingly.

Responsibilities

• Serve as a primary business point of contact for third-party vendors.
• Drive operational success metrics for the Business Operations team.
• Compose, edit, and publish service lane-related training documents.

Skills

Microsoft Excel

Microsoft PowerPoint

Strong communication skills

Project Management

Critical thinking

Interpersonal skills

Education

Bachelor’s degree in business, IT, or similar discipline

Tools

MS-Power BI

Job description

Business Operations Integrations and Communications Specialist

Full-time, standard business hours Monday to Friday
Hybrid in Greater Detroit, MI

Allied Vaughn is looking for a highly qualified and motivated Business Operations Integrations and Communications Specialist to work with our client in the Automotive Industry.

Description

The Business Operations Integrations and Communications Specialist role is a blend of the current Digital Service Provider (DSP) integrations space along with the BizOps Communications and Training space. The selected candidate will be responsible for becoming a subject matter expert (SME) in all programs and applications affecting the dealer service lane including Online Service Scheduling (OSS), Service Lane Tool (SLT), Dealer Management Systems (DMS), and others. This role will support the DSP Integrations team in all aspects of these programs and applications including third-party vendor integration certification, while also creating and delivering various training and communications artifacts (digital, print, video) to support the applications and programs as well as the wider initiatives for the Business Operations team and Digital Sales & Services organization in support of our customers, dealers, and field team.

Responsibilities

• Serve as a primary business point of contact for third-party vendors throughout their implementation of Digital Service Solutions’ integrations during the development, testing, pilot, and release phases in the US, Canada, Mexico, Brazil, and Argentina
• Become an SME on various applications affecting the Service Solutions line of business
• Drive operational success metrics and goals for the Business Operations team in conjunction with the Service Insights team
• Work with third-party vendors to implement spec updates to support application updates
• Manage compliance with vendor contracts
• Assist with DSP spec development and help establish business requirements
• Work with the UAT team, Product Managers, Business Leads, third-party vendors, and dealers to validate integration functionality and timely deployment
• Assist with the implementation of an overall training and onboarding process for service lane field personnel
• Compose, edit, and publish service lane related training documents, marketing materials, newsletters, and more
• Organize and facilitate training sessions for external vendors, field personnel, dealers, and internal stakeholders
• Attend and present at industry trade shows and other dealer/field events to share information on upcoming features and developments in the service lane

Requirements

• Bachelor’s degree in business, IT, or similar discipline
• Must be comfortable presenting in front of large groups of dealers, field teams, and leadership
• Experience creating and hosting training content for both onsite and remote participants
• Must be able to travel ~25% of the time to attend and present at large industry conferences, global brand meetings, regional field trainings, etc.
• Strong written and oral communication skills
• Project Management background and experience
• Strong MS-Excel skills (VLOOKUPs, Pivot tables, etc.) and MS-PowerPoint
• Must be familiar with dealership fixed operations and service lane processes
• Strong critical thinking and problem-solving skills
• Ability to manage multiple projects concurrently and prioritize accordingly
• Strong relationship-building and interpersonal skills required to work effectively with other teams across the organization, and with dealers and field personnel
• Must be able to travel to Warren, MI for onsite work 1-3 days per week

Preferred Qualifications

• Marketing/advertising background
• MS-Power BI
• Knowledge of and experience with the field organization preferred
• Highly collaborative work style. Enjoys working in adynamic,fast-paced team environment
• Understanding oftechnicallanguage and ability to troubleshootbandwidth ondemand, endpoints, web services, data transfers, etc.
• Demonstrated leadership and management skills working with external teams

Allied Vaughn offers all standard benefits like medical, dental, vision, life, etc. We also offer Profit Sharing and an employee stock option plan for all full-time employees.

A background check must be completed as part of the hiring process.