Dealer Performance Analyst

CNA National; Scottsdale (AZ); Hybrid; USD 85,000 - 115,000; Full time

Job summary

CNA National in Scottsdale, AZ is seeking a Dealer Performance Analyst to turn dealer and portfolio data into actionable insights that inform profitability across F&I, service, and programs.

You will partner with cross-functional teams to identify drivers, build scenarios, and translate findings into recommendations that support pricing, underwriting, and program strategy. Hybrid work with four days in-office weekly.

Qualifications

• Strong analytical and financial acumen required.
• Ability to identify root causes and quantify performance drivers.
• Experience with scenario analysis and impact modeling.
• Ability to explain analytical conclusions to nontechnical partners.
• Strong cross-functional collaboration skills.

Responsibilities

• Own dealer-, account-, program-, and portfolio-level performance and profitability analysis.
• Identify trends, risks, and opportunities across claims, production, vehicle risk, product mix, pricing, and dealer behavior.
• Break down high-level results into underlying drivers influencing dealer economics.
• Build forward-looking scenarios to evaluate the potential impact of proposed changes before implementation.
• Monitor results after implementation, validate assumptions, and refine recommendations.
• Help establish performance thresholds, early-warning indicators, and escalation triggers.
• Translate dealer-level behaviors into insights that support pricing, underwriting, forecasting, remediation, and program strategy.
• Partner with the Dealer Performance Lead and Reporting Specialist to deliver timely, scalable, dealer-ready insights and tools.

Skills

Analytical thinking

Financial acumen

Cross-functional collaboration

Communication

Scenario analysis

SQL experience

Tools

Tableau

Salesforce

Excel

SQL

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Dealer Performance Analyst

Account Profitability Full Time Professional Scottsdale, AZ, US

3 days ago Requisition ID: 1077

Turn complex dealer performance data into insights that drive smarter decisions. We are looking for a Dealer Performance Analyst to help strengthen dealer and portfolio profitability across F&I, service, and profit-sharing programs. In this highly collaborative role, you will uncover performance trends, identify root causes, model the impact of proposed changes, and translate analysis into clear, actionable recommendations.

You will serve as the primary analytical partner to the Dealer Performance Lead and work closely with Pricing, Actuarial, Claims, Program, and Reporting teams. Your work will help leaders understand what is happening, where it is happening, why it is happening, and what it means for dealer economics.

What You’ll Do

• Own dealer-, account-, program-, and portfolio-level performance and profitability analysis.
• Identify trends, risks, and opportunities across claims, production, vehicle risk, product mix, pricing, and dealer behavior.
• Break down high-level results into the underlying drivers influencing dealer economics.
• Build forward-looking scenarios to evaluate the potential impact of proposed changes before implementation.
• Monitor results after implementation, validate assumptions, and refine recommendations.
• Help establish performance thresholds, early-warning indicators, and escalation triggers.
• Translate dealer-level behaviors into insights that support pricing, underwriting, forecasting, remediation, and program strategy.
• Partner with the Dealer Performance Lead and Reporting Specialist to deliver timely, scalable, dealer-ready insights and tools.

What You’ll Bring

• Strong analytical and financial acumen, with the ability to evaluate dealer and portfolio economics holistically.
• Proven ability to identify root causes and quantify performance drivers across complex systems.
• Experience with scenario analysis, impact modeling, and sound decision-making using incomplete or evolving data.
• Ability to explain analytical conclusions clearly to nontechnical partners and turn findings into action.
• Strong cross-functional collaboration skills.
• Proficiency with Tableau, Salesforce, and Excel; SQL experience is a plus.

What Success Looks Like

• Performance insights consistently explain results and enable confident, aligned decisions.
• Key drivers are identified and quantified early, improving predictability and reducing anecdotal interpretation.
• Scenario analysis informs changes before implementation, and post-launch monitoring confirms impact.
• Analytical outputs are timely, relevant, scalable, and routinely used across business teams.

Work Environment and Location

All roles are based in our Scottsdale, Arizona office and follow a hybrid schedule of four days in the office and one day remote each week. Candidates should be able to collaborate effectively with local and cross-functional teams.

Why Join CNA National

At CNA National (CNAN), your work makes a difference. Since 1982, we’ve been a trusted provider of service contracts and protection products for franchised auto dealerships nationwide, known for integrity, innovation, and doing the right thing.

Based in Scottsdale, Arizona, we deliver valued products and exceptional customer service while continuing to innovate—especially in areas like electric vehicle coverage and digital claims technology.

Our people set us apart. We offer a collaborative, fast-paced environment where you can grow your skills, take on new challenges, and make a real impact.

Our success is recognized across the industry, with honors including MOTOR Top 20 Awards, a Gold American Business Award, and 22 #1 rankings in the Dealers’ Choice Awards. We’re also proud to be among the few companies recognized by J.D. Power for “Highest Overall Dealer Satisfaction.”

Since CNAN is a wholly-owned subsidiary of CNA Financial, you’ll benefit from the strength of a leading insurer with over $60 billion in assets—combined with the growth and energy of a forward-moving organization.