Dynamics 365 Process Architect - Dealer Solutions

Diversified Services Network; Peoria (IL); Hybrid; USD 60,000 - 67,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Vision Insurance

Disability insurance

Employee assistance program

Health insurance

Health savings account

Life insurance

Paid time off

Paid Holidays

Job summary

Diversified Services Network, Inc. seeks a Business Process Analyst – Dealer Solutions to join our team in Peoria, IL or other listed offices.

You will own end-to-end dealer processes, translate operations into system requirements, and partner with product teams to shape Dynamics 365–based solutions. Ideal candidates have a college degree or finance/accounting certs, experience with Microsoft Dynamics 365, and strong workshop facilitation and documentation skills.

Qualifications

• College degree or finance/accounting certifications.
• Experience with Dynamics 365 or similar ERP platforms.
• Strong documentation and communication skills.
• Ability to translate business needs into system requirements.

Responsibilities

• Own end-to-end (E2E) business processes defined in the BPC across Levels 4–6.
• Perform business process modeling, analysis, and continuous improvement.
• Lead dealer discovery workshops with prepared materials and questions.
• Collaborate with dealers to generate and document requirements.
• Partner with product teams to assess fit/gap against Dynamics 365 capabilities.
• Validate gap solutions with dealers and obtain sign-off on FDDs.
• Source insights from the Dealer Advisory Board (DAB).
• Maintain the Mavim repository, including processes and playbooks.
• Deliver solution demos and coach dealers on Dynamics 365 and proprietary software.

Skills

Workshop facilitation

Stakeholder alignment

Strong communication

Documentation

Analytical thinking

Translate business needs

Education

College Degree or Finance/Accounting certs

Tools

Microsoft Dynamics 365

Mavim

ERP platforms

Job description

Diversified Services Network, Inc. seeks a Business Process Analyst – Dealer Solutions to join our team in Peoria, IL or other listed offices.

You will own end-to-end dealer processes, translate operations into system requirements, and partner with product teams to shape Dynamics 365–based solutions. Ideal candidates have a college degree or finance/accounting certs, experience with Microsoft Dynamics 365, and strong workshop facilitation and documentation skills.