Dealer Solutions Process Analyst — Hybrid, Dynamics 365

Diversified Services Network; Chicago (IL); Hybrid; USD 60,000 - 67,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Vision Insurance

Disability insurance

Employee assistance program

Health insurance

Health savings account

Life insurance

Paid time off

Paid Holidays

Job summary

Diversified Services Network, Inc. is seeking a Business Process Analyst – Dealer Solutions to own end-to-end processes for a Dynamics 365–based dealer platform. The role interfaces with North American dealers, product teams, and implementation partners to shape solution design throughout the lifecycle.

Responsibilities include leading discovery workshops, documenting requirements, and validating designs with dealers, leveraging Mavim and other modeling tools. Hybrid work options are available.

Qualifications

• College degree or Finance/Accounting certification preferred.
• Experience with Microsoft Dynamics 365 or similar ERP platforms.
• Experience with process modeling tools and capability to document requirements.

Responsibilities

• Own end-to-end business processes and translate dealer operations into system requirements.
• Lead dealer discovery workshops and prepare discussion materials.
• Document requirements and validate gap solutions with dealers.
• Coordinate with product teams to fit/gap Dynamics 365 capabilities.
• Maintain process documentation and playbooks.

Skills

Dynamics 365

Mavim

ERP experience

Stakeholder management

Education

College degree or Finance/Accounting certification

Tools

Mavim

Dynamics 365

Job description

Diversified Services Network, Inc. is seeking a Business Process Analyst – Dealer Solutions to own end-to-end processes for a Dynamics 365–based dealer platform. The role interfaces with North American dealers, product teams, and implementation partners to shape solution design throughout the lifecycle.

Responsibilities include leading discovery workshops, documenting requirements, and validating designs with dealers, leveraging Mavim and other modeling tools. Hybrid work options are available.