(1120048) Business Process Analyst - Dealer Solutions

Diversified Services Network; Peoria (IL); Híbrido; USD 60.000 - 67.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k)

Dental insurance

Vision Insurance

Disability insurance

Employee assistance program

Health insurance

Health savings account

Life insurance

Paid time off

Paid Holidays

Descripción de la vacante

Diversified Services Network, Inc. seeks a Business Process Analyst – Dealer Solutions to join our team in Peoria, IL or other listed offices.

You will own end-to-end dealer processes, translate operations into system requirements, and partner with product teams to shape Dynamics 365–based solutions. Ideal candidates have a college degree or finance/accounting certs, experience with Microsoft Dynamics 365, and strong workshop facilitation and documentation skills.

Formación

• College degree or finance/accounting certifications.
• Experience with Dynamics 365 or similar ERP platforms.
• Strong documentation and communication skills.
• Ability to translate business needs into system requirements.

Responsabilidades

• Own end-to-end (E2E) business processes defined in the BPC across Levels 4–6.
• Perform business process modeling, analysis, and continuous improvement.
• Lead dealer discovery workshops with prepared materials and questions.
• Collaborate with dealers to generate and document requirements.
• Partner with product teams to assess fit/gap against Dynamics 365 capabilities.
• Validate gap solutions with dealers and obtain sign-off on FDDs.
• Source insights from the Dealer Advisory Board (DAB).
• Maintain the Mavim repository, including processes and playbooks.
• Deliver solution demos and coach dealers on Dynamics 365 and proprietary software.

Conocimientos

Workshop facilitation

Stakeholder alignment

Strong communication

Documentation

Analytical thinking

Translate business needs

Educación

College Degree or Finance/Accounting certs

Herramientas

Microsoft Dynamics 365

Mavim

ERP platforms

Descripción del empleo

Business Process Analyst – Dealer Solutions

Diversified Services Network, Inc. (DSN) is seeking a full-time Business Process Analyst – Dealer Solutions to join our team in your choice of our Phoenix, AZ, Chicago, IL, Peoria, IL, or Dallas, TX office locations. We offer a hybrid work model, full benefits, PTO, 401k, and more! If you're looking to grow your career within an extremely reputable, stable Fortune 100 company - let's talk!

Position Overview

The Business Process Analyst – Dealer Solutions serves as the primary interface between North American dealers and the product organization. This role owns end-to-end business processes, translates complex dealer operations into clear system requirements, and partners closely with product teams, business stakeholders, and implementation partners to shape solution design throughout the product lifecycle of a Microsoft Dynamics 365–based dealer platform.

Key Responsibilities

• Own the end-to-end (E2E) business processes defined in the Business Process Catalog (BPC), detailing processes across Levels 4–6
• Perform business process modeling, analysis, and continuous improvement
• Lead dealer discovery workshops, including preparing materials and discussion questions
• Work with dealers and their subject matter experts to generate, refine, and document requirements based on defined business processes
• Partner with product teams to determine fit/gap against Dynamics 365 capabilities and support solution design decisions
• Validate gap solutions with dealers and obtain dealer sign-off on Functional Design Documents (FDDs)
• Source insights from the Dealer Advisory Board (DAB)
• Maintain the Mavim repository, including process flows, documentation, and operational playbooks
• Deliver solution demos and coach dealers on Dynamics 365 and the proprietary dealer software suite

Qualifications

Education & Experience

• College Degree, or Finance/Accounting certification(s)

Technical Skills

• Experience with Microsoft Dynamics 365 or similar ERP platforms
• Experience with process modeling tools (Mavim or similar)
• Experience working with global stakeholders and customers

Soft Skills

• Workshop facilitation and stakeholder alignment
• Strong communication and documentation skills
• Ability to translate business needs into system requirements
• Analytical and structured thinking

• 401(k)
• Dental insurance
• Vision Insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid Holidays

Expected Compensation: $60,000-67,000 per annum