1099 Luxury Sparkling Wine #MCH

Inktel Contact Center Solutions; Oregon; Hybrid; USD 25,000 - 33,000; Full time

Job summary

Inktel Contact Center Solutions seeks a Remote Sparkling Wine Advisor to deliver outstanding customer experiences for wine clients. This independent contractor role handles inquiries, troubleshooting, and general support via phone, email, and live chat, with fluid transition between channels as needed.

You will represent a people-first service philosophy, connecting clients, customers, colleagues and partners, while enjoying remote work flexibility and a dynamic customer care environment.

Job description

Driven by our Passion for People, our Remote Sparkling Wine Advisors are keen on driving great customer experience. The Sparking Wine Advisor provides client support via phone; assisting with client inquiries, trouble shooting and general support and will be an independent contractor. They respond to all client communication via email and provide client support regarding account inquiries, service, programs/promotions and .com/Direct technical issues. Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email. Agents may be asked to transition to between channels at any time.
Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues or our non-profit partners—we can't resist the fun of working with people. Each connection, each relationship matters. To STRIVE to be a part of something greater is in our DNA—and we don't use the word "strive" lightly. It embodies what we value.