1099 Luxury Sparkling Wine #MCH

Inktel Contact Center Solutions; Fort Lauderdale (FL); Remote; USD 28,000 - 39,000; Full time

Job summary

Inktel Contact Center Solutions is seeking Remote Sparkling Wine Advisors to deliver exceptional customer experiences from a remote setting. You will handle client inquiries, provide troubleshooting assistance, and offer general support across programs and promotions, including .com/Direct technical issues.

As an independent contractor, you will respond to client communications via email and may transition between phone, chat, and email channels as needed to ensure timely and professional

Responsibilities

• Provide phone, chat, and email support to clients.
• Resolve inquiries, troubleshooting, and account issues in a proactive manner.
• Communicate with customers across multiple channels and maintain professionalism.

Job description

Driven by our Passion for People, our Remote Sparkling Wine Advisors are keen on driving great customer experience. The Sparking Wine Advisor provides client support via phone; assisting with client inquiries, trouble shooting and general support and will be an independent contractor. They respond to all client communication via email and provide client support regarding account inquiries, service, programs/promotions and .com/Direct technical issues. Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email. Agents may be asked to transition to between channels at any time.

Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues or our non-profit partners—we can’t resist the fun of working with people. Each connection, each relationship matters. To STRIVE to be a part of something greater is in our DNA—and we don’t use the word “strive” lightly. It embodies what we value.