Sephora W2 WAH 1800

Inktel Contact Center Solutions; Florida; Remote; USD 21,000 - 34,000; Full time

Job summary

Inktel Contact Center Solutions in the United States is seeking Remote Beauty Advisors who will support customers via chat and email, assist with inquiries, troubleshooting, and provide account assistance as independent contractors.

You will handle multiple channels, including phone and chat, and may transition between channels as workload requires, delivering friendly, proactive service aligned with brand standards.

Responsibilities

• Provide client support via chat, email, and phone with a proactive, professional approach.
• Troubleshoot account issues, inquiries, and program questions in a timely manner.
• Coordinate channel transitions as needed and maintain accurate records of interactions.

Job description

Description

Driven by our Passion for People, our Remote Beauty Advisors are keen on driving great customer experience. The Beauty Advisor provides client support via chat; assisting with client inquiries, trouble shooting and general support and will be an independent contractor. They respond to all client communication via email and provide client support regarding account inquiries, service, programs/promotions and .com/Direct technical issues. Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email. Agents may be asked to transition to between channels at any time.

Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues or our non-profit partners—we can’t resist the fun of working with people. Each connection, each relationship matters.ToSTRIVE to be a part of something greater is in our DNA—and we don’t use the word “strive” lightly. It embodies what we value.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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