Warranty Specialist

Toyota Türkiye Pazarlama ve Satış A.Ş.; Fatih; On-site; TRY 180,000 - 240,000; Full time

Job summary

Toyota Turkey Marketing and Sales Inc. is seeking a Warranty Claims Specialist to manage submission, analysis, and reporting of warranty claims and to support dealers across warranty and return processes.

The role requires an engineering/business-related bachelor’s degree and at least 2 years in the automotive field, with strong English and MS Office skills. You will conduct on-site and online warranty audits, publish communications, and coordinate with Toyota Motor Europe on warranty workflows.

Qualifications

• Bachelor’s degree in Engineering, Business, or related field.
• At least 2 years of professional experience, preferably in automotive.
• Fluency in English with strong written and verbal skills.
• Good command of Microsoft Office.
• Strong communication and teamwork mindset.
• Strong analytical thinking, persuasion, and problem solving.
• Proactive, solution-oriented with attention to detail.
• Valid driver’s license and no travel restrictions.
• Experience with warranty processes and reporting is a plus.

Responsibilities

• Manage submission, analysis, follow-up and reporting of warranty claims.
• Support dealers in warranty and return processes and related system updates.
• Conduct warranty audits online and on-site at dealerships and prepare reports.
• Publish and follow up on warranty communications and documentation.
• Prepare monthly warranty reporting data and ensure accurate data entry.
• Coordinate with Toyota Motor Europe (TME) on warranty processes.
• Support extended warranty projects and related training.
• Develop and maintain warranty procedures and monitor regulatory changes.

Skills

English fluency

Analytical thinking

Communication

Team-oriented

Problem solving

Proactive

Travel readiness

Education

Bachelor's degree in Engineering/Business/related

Tools

Microsoft Office

Job description

Toyota Turkey Marketing and Sales Inc. is an international distributor responsible for the marketing, sales, and after-sales services of Toyota and Lexus branded vehicles in the automotive sector.

Our employee value proposition is "We Respect We Kaizen!", which reflects our two most important values, "Respect for People" and "Kaizen".

The common characteristics of Toyota employees who say "We Respect We Kaizen!" are as follows:

• Love job and do it with passion!
• Work with a smile and have fun!
• Make an effort to create happy environment!
• Value everyone for being human!
• Work with team spirit for better results.

You will be a perfect match for our After Sales team if you have:

• A bachelor’s degree, preferably in Engineering, Business Administration, or a related field.
• Preferably at least 2 years of professional experience, ideally within the automotive industry.
• Fluency in English, with strong verbal and written communication skills.
• Good command of Microsoft Office programs.
• Strong communication and interpersonal skills with a collaborative, team-oriented mindset.
• Strong analytical thinking, persuasion, and problem-solving skills.
• A proactive and solution-oriented approach, with strong attention to detail.
• A valid driver’s license and no restrictions on travel.
• Manage the submission, analysis, follow-up, and reporting of warranty claims.
• Support dealers throughout warranty claims, warranty, and return processes, and manage the necessary updates and arrangements within relevant systems.
• Conduct online and on-site warranty audits at dealerships and prepare audit reports.
• Prepare, publish, and follow up on warranty-related communications and documentation.
• Prepare monthly warranty reporting data and ensure its accurate entry into relevant systems.
• Coordinate with Toyota Motor Europe (TME) and follow up on related warranty processes.
• Manage follow-up activities and communications related to extended warranty projects.
• Deliver warranty-related training to relevant stakeholders, including Warranty Specialists, Service Advisors, Sales Advisors, Service Managers, and internal Regional Managers.
• Develop and maintain warranty procedures, ensuring they remain up to date.
• Monitor warranty-related regulations and legislation, and prepare and maintain the required documentation accordingly.
• Support warranty-related marketing and communication activities, including website content, brochures, advertisements, and other materials.
• Manage and follow up on customer complaints related to warranty processes.
• Monitor and follow up on warranty budgets and payments.

Why is Toyota the right place for you?

Be part of a constantly evolving global brand,

Enjoy a hybrid working environment,

Lead game-changing ideas,

Pick your own adventure with our Flex training platform,

Learn and teach through our mentoring and talent programs,

Connect with colleagues through our social clubs, including sports, arts, and travel.

Here is Our Hiring Journey:

*Depends on position and requirements.

If you want to join Toyota’s journey filled with respect for people and career development, we are waiting for your applications.

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