Customer Relations Specialist

Hyundai Motor Company; Maltepe; On-site; TRY 150,000 - 220,000; Full time

Benefits offered by this job

Global work environment

Career development

Flexible working hours

Casual dress code

Job summary

Hyundai Türkiye invites you to join a global leader in mobility and customer excellence. You will handle customer claims, monitor complaints, and collaborate with dealer relations to improve customer processes and satisfaction.

With a bachelor’s degree and at least 2 years of related experience, you will support call centers, manage surveys, and conduct on-site trainings for dealers, while producing regular performance reports for top management.

Qualifications

• Bachelor’s degree in Engineering, Business Administration, Economics, or Social Sciences.
• Strong planning and organizational skills, with a keen eye for details.
• Result-oriented mindset and effective problem-solving abilities.
• Excellent interpersonal, communication, and collaboration skills, coupled with openness to change and innovation.
• High level of computer literacy, including advanced proficiency in MS Office applications.
• Minimum of 2 years of professional experience with similar responsibilities.
• Advanced proficiency in both written and spoken English.

Responsibilities

• Receive customer claims through the call center or directly forwarded to the Head Office.
• Directly monitor complaints and recurring issues, ensuring corrective and proactive actions are taken by the relevant departments.
• Search for solutions to maintain customer satisfaction and establish common agreements with customers.
• Support the call center in customer handling and quality monitoring.
• Collaborate with Dealer Customer Relations (CR) and key stakeholders to develop effective customer handling processes.
• Manage surveys and monitoring dealers’ performance in Customer Satisfaction Surveys, taking necessary actions based on feedback.
• Initiate legal risk assessments related to vehicle exchange and buyback.
• Integrate, monitor, and improve customer digital contact channels (e.g., WhatsApp, live chat).
• Realize on-site visits and giving trainings to dealers for customer satisfaction and case management.
• Prepare weekly and monthly reports for top management.

Skills

Planning & organizational skills

Interpersonal communication

Collaboration

MS Office proficiency

English proficiency

Education

Bachelor's degree in Engineering/Business Administration/Economics/Social Sciences

Tools

MS Office

Job description

Hyundai Motor Türkiye invites you to become part of one of the world’s leading car manufacturers. Being a member of our international team, you have the chance to form the future of mobility together with experts inside a global company with a unique success story. As a well-organized, flexible and motivated professional, you will master diverse challenges and work in a dynamic environment with a strong customer focus.

We love to defy conventions and drive ambitious future plans with responsibility when it comes to mobility, quality and design. For these aims we need the right team and therefore, we need you. At Hyundai, we believe that the success of our organization lies in the passion and diversity of individual members. That is why we also commit to supporting them in their personal development, while offering an inspiring work atmosphere.

Join us for creating future mobility.

If you want to know more about us, then visit our accounts.

Website: https://hyundai-motor.com.tr/tr/

We want you to:

• Receive customer claims through the call center or directly forwarded to the Head Office,
• Directly monitor complaints and recurring issues, ensuring corrective and proactive actions are taken by the relevant departments,
• Search for solutions to maintain customer satisfaction and establish common agreements with customers,
• Support the call center in customer handling and quality monitoring,
• Collaborate with Dealer Customer Relations (CR) and key stakeholders to develop effective customer handling processes,
• Manage surveys and monitoring dealers’ performance in Customer Satisfaction Surveys, taking necessary actions based on feedback,
• Initiate legal risk assessments related to vehicle exchange and buyback,
• Integrate, monitor, and improve customer digital contact channels (e.g., WhatsApp, live chat),
• Realize on-site visits and giving trainings to dealers for customer satisfaction and case management,
• Prepare weekly and monthly reports for top management.

You will also need to have:

• Bachelor’s degree in Engineering,Business Administration, Economics, or Social Sciences.
• Strong planning and organizational skills, with a keen eye for details.
• Result-oriented mindset and effective problem-solving abilities.
• Excellent interpersonal, communication, and collaboration skills, coupled with openness to change and innovation.
• High level of computer literacy, including advanced proficiency in MS Office applications.
• Minimum of 2 years of professional experience with similar responsibilities.
• Advanced proficiency in both written and spoken English.

We Offer

Working on a global level and recognized internationally

Chance to enhance your competencies and unlock your potential

Structured training and ongoing career development

Flexible working hours (Flextime)

Casual dress code

“Hyundai Türkiye is an equal opportunity employer and promotes diversity in the workplace.”