Warranty Engineer F/M

FÉTIS Group; Fatih; On-site; TRY 420,000 - 600,000; Full time

Job summary

POWER TK AS, distributeur PERKINS basé à Istanbul (Çekmeköy), recherche un gestionnaire réclamations garantie pour soutenir les procédés avec Perkins et les OEM. Vous analyserez les défaillances et dirigerez les documents techniques et financiers nécessaires, en collaboration avec l’équipe d’ingénierie et le réseau de services.

Une expérience ou intérêt en garantie et en service après-vente est souhaité; maîtrise de l’anglais et des outils informatiques requis.

Qualifications

• Diplôme universitaire dans un domaine technique et pertinent.
• Solide connaissance technique des moteurs diesel et des systèmes associés.
• Expérience ou fort intérêt pour la gestion des garanties et les processus fournisseurs.
• Capacité de communiquer clairement avec Perkins, OEM et dealers.
• Maîtrise de l’anglais et bonne maîtrise des outils informatiques.

Responsibilities

• Gérer et déposer les réclamations de garantie et assurer un suivi rapide.
• Collecter et consolider les documents techniques et financiers nécessaires.
• Être le point de contact principal pour la gestion des garanties Perkins et OEM.
• Analyser les défaillances techniques selon les règles constructeur.
• Collaborer avec l’équipe Service Engineering pour les analyses et pièces justificatives.
• Coordonner avec les ingénieurs pour une soumission complète et dans les délais.
• Apporter un soutien technique au Service Support sur les questions de garantie.
• Suivre l’état des réclamations et relancer les fabricants selon les besoins.
• Identifier les problèmes récurrents et contribuer à l’amélioration continue.
• Développer les capacités de l’équipe pour le support garantie et le cost recovery.

Skills

Strong technical knowledge

English proficiency

Warranty management

Communication skills

Attention to detail

Education

Baccalauréat technique / Bachelor en génie mécanique/automobile/mechatronique

Tools

MS Office

ERP/CRM systems

Warranty management systems

Job description

• Etablissement : POWER TK AS
• Type de contrat : CDI
• Temps de travail : Temps plein
• Lieu: Çekmeköy

The company

POWER TK AS has been the appointed distributor of the PERKINS brand in Türkiye since its establishment in 2013. The company specializes in the distribution of PERKINS engines and spare parts, as well as the servicing and maintenance of PERKINS diesel engines. Our headquarters are located in Istanbul (Cekmekoy).

POWER TK AS is part of the FÉTIS Group, a French family-owned company established in 1978. The Group operates across 22 countries in Europe (Spain, France, Finland, and Estonia), Asia and the Middle East (Cambodia and Turkiye), and Africa, supported by a workforce of 660 employees.

Post description

• Manage and submit warranty claims and ensure timely and effective follow-up with Perkins, OEMs, and authorized service dealers.
• Collect, review, and consolidate all necessary technical and financial documentation to ensure the proper recovery of warranty-related costs from manufacturers.
• Act as the main point of contact for Perkins warranty management and OEM warranty processes, ensuring effective communication and coordination.
• Review and assess technical failures in accordance with manufacturer warranty policies, rules, and guidelines, and determine whether the failure is eligible for warranty coverage.
• Work closely with the Service Engineering team to obtain the required technical analysis, failure information, and supporting documentation for warranty claims.
• Coordinate with Service Engineers to ensure that warranty claims are complete, accurate, and submitted within the required timelines.
• Provide support to the Technical Support team when required, particularly on warranty-related technical matters.
• Monitor the status of submitted claims, follow up on manufacturer feedback, and ensure timely resolution of rejected, pending, or disputed claims.
• Identify recurring warranty issues and contribute to root-cause analysis and continuous improvement of warranty processes.
• Develop and leverage the capabilities of the team to provide effective warranty support to Perkins, OEMs, and service partners.
• Maintain accurate warranty records and reporting, and contribute to the monitoring and improvement of warranty cost recovery and performance.

Profile required

• Bachelor’s degree in Mechanical Engineering, Automotive Engineering, Mechatronics Engineering, or a related technical field.
• Strong technical knowledge and experience in diesel engines, generators, heavy equipment, or similar machinery.
• Preferably experience in warranty, after-sales service, technical service, or service engineering.
• Experience in warranty claim processes, technical documentation, and manufacturer warranty procedures, or a strong willingness to develop expertise in these areas.
• Strong technical capability to analyze technical failures and assess whether a failure is covered under warranty in accordance with the manufacturer’s warranty rules and guidelines.
• Ability to communicate effectively on technical matters with Perkins, OEMs, and authorized service dealers.
• Ability to read, understand, and interpret technical reports, service documentation, and manufacturer procedures.
• Good command of English, with strong written and verbal communication skills, particularly in a technical context.
• Proficiency in MS Office; experience with ERP/CRM and warranty management systems is an advantage.
• Strong follow-up, coordination, documentation, and problem-solving skills.
• Detail-oriented, analytical, solution-oriented, and results-driven.

Réf: 9f636b30-0867-48e5-a630-55859d8192f2