Warranty Engineer - Diesel Engines & OEM Claims

FÉTIS Group; Çekmeköy; On-site; TRY 150,000 - 210,000; Full time

Job summary

POWER TK AS, part of the FÉTIS Group, seeks a Warranty Claims Specialist to manage Perkins warranty processes in Türkiye. You will coordinate with Perkins, OEMs and service dealers, review technical failures, and ensure timely, accurate documentation for cost recovery.

English communication is required, with strong analytical skills and ERP/CRM experience. The role focuses on warranty analysis, cross-functional teamwork with Service Engineering, and strict adherence to manufacturer guidelines to

Qualifications

• Bachelor's degree in Mechanical, Automotive, Mechatronics or a related technical field.
• Strong technical knowledge of diesel engines, generators and heavy equipment.
• Experience with warranty, after-sales service, or service engineering is preferred.

Responsibilities

• Manage and submit warranty claims and follow-up with Perkins, OEMs, and service dealers.
• Collect and review technical and financial documentation for warranty cost recovery from manufacturers.
• Act as main contact for Perkins warranty management and OEM warranty processes.
• Review technical failures according to warranty policies to determine eligibility for coverage.
• Coordinate with Service Engineering to obtain analysis, failure information and documentation for claims.
• Ensure claims are complete and submitted within required timelines.
• Provide support to Technical Support team on warranty-related matters.
• Monitor claim status and follow up on manufacturer feedback to resolve issues.

Skills

Diesel engines

Generators

Heavy equipment

Warranty management

Technical documentation

MS Office

ERP/CRM systems

Education

Bachelor's degree in Mechanical/Automotive/Mechatronics Engineering

Tools

MS Office

ERP/CRM systems

Job description

POWER TK AS, part of the FÉTIS Group, seeks a Warranty Claims Specialist to manage Perkins warranty processes in Türkiye. You will coordinate with Perkins, OEMs and service dealers, review technical failures, and ensure timely, accurate documentation for cost recovery.

English communication is required, with strong analytical skills and ERP/CRM experience. The role focuses on warranty analysis, cross-functional teamwork with Service Engineering, and strict adherence to manufacturer guidelines to