Warranty Engineer F/M

FÉTIS Group; Çekmeköy; On-site; TRY 150,000 - 210,000; Full time

Job summary

POWER TK AS, part of the FÉTIS Group, seeks a Warranty Claims Specialist to manage Perkins warranty processes in Türkiye. You will coordinate with Perkins, OEMs and service dealers, review technical failures, and ensure timely, accurate documentation for cost recovery.

English communication is required, with strong analytical skills and ERP/CRM experience. The role focuses on warranty analysis, cross-functional teamwork with Service Engineering, and strict adherence to manufacturer guidelines to

Qualifications

• Bachelor's degree in Mechanical, Automotive, Mechatronics or a related technical field.
• Strong technical knowledge of diesel engines, generators and heavy equipment.
• Experience with warranty, after-sales service, or service engineering is preferred.

Responsibilities

• Manage and submit warranty claims and follow-up with Perkins, OEMs, and service dealers.
• Collect and review technical and financial documentation for warranty cost recovery from manufacturers.
• Act as main contact for Perkins warranty management and OEM warranty processes.
• Review technical failures according to warranty policies to determine eligibility for coverage.
• Coordinate with Service Engineering to obtain analysis, failure information and documentation for claims.
• Ensure claims are complete and submitted within required timelines.
• Provide support to Technical Support team on warranty-related matters.
• Monitor claim status and follow up on manufacturer feedback to resolve issues.

Skills

Diesel engines

Generators

Heavy equipment

Warranty management

Technical documentation

MS Office

ERP/CRM systems

Education

Bachelor's degree in Mechanical/Automotive/Mechatronics Engineering

Tools

MS Office

ERP/CRM systems

Job description

The company

POWER TK AS has been the appointed distributor of the PERKINS brand in Türkiye since its establishment in 2013. The company specializes in the distribution of PERKINS engines and spare parts, as well as the servicing and maintenance of PERKINS diesel engines. Our headquarters are located in Istanbul (Cekmekoy).

POWER TK AS is part of the FÉTIS Group, a French family-owned company established in 1978. The Group operates across 22 countries in Europe (Spain, France, Finland, and Estonia), Asia and the Middle East (Cambodia and Turkiye), and Africa, supported by a workforce of 660 employees.

Post description

• Manage and submit warranty claims and ensure timely and effective follow-up with Perkins, OEMs, and authorized service dealers.


• Collect, review, and consolidate all necessary technical and financial documentation to ensure the proper recovery of warranty-related costs from manufacturers.


• Act as the main point of contact for Perkins warranty management and OEM warranty processes, ensuring effective communication and coordination.


• Review and assess technical failures in accordance with manufacturer warranty policies, rules, and guidelines, and determine whether the failure is eligible for warranty coverage.


• Work closely with the Service Engineering team to obtain the required technical analysis, failure information, and supporting documentation for warranty claims.


• Coordinate with Service Engineers to ensure that warranty claims are complete, accurate, and submitted within the required timelines.


• Provide support to the Technical Support team when required, particularly on warranty-related technical matters.


• Monitor the status of submitted claims, follow up on manufacturer feedback, and ensure timely resolution of rejected, pending, or disputed claims.


• Identify recurring warranty issues and contribute to root-cause analysis and continuous improvement of warranty processes.


• Develop and leverage the capabilities of the team to provide effective warranty support to Perkins, OEMs, and service partners.


• Maintain accurate warranty records and reporting, and contribute to the monitoring and improvement of warranty cost recovery and performance.

Profile required

• Bachelor’s degree in Mechanical Engineering, Automotive Engineering, Mechatronics Engineering, or a related technical field.


• Strong technical knowledge and experience in diesel engines, generators, heavy equipment, or similar machinery.


• Preferably experience in warranty, after-sales service, technical service, or service engineering.


• Experience in warranty claim processes, technical documentation, and manufacturer warranty procedures, or a strong willingness to develop expertise in these areas.


• Strong technical capability to analyze technical failures and assess whether a failure is covered under warranty in accordance with the manufacturer’s warranty rules and guidelines.


• Ability to communicate effectively on technical matters with Perkins, OEMs, and authorized service dealers.


• Ability to read, understand, and interpret technical reports, service documentation, and manufacturer procedures.


• Good command of English, with strong written and verbal communication skills, particularly in a technical context.


• Proficiency in MS Office; experience with ERP/CRM and warranty management systems is an advantage.


• Strong follow-up, coordination, documentation, and problem-solving skills.


• Detail-oriented, analytical, solution-oriented, and results-driven.

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