Aftersales Warranty Engineer

EPS, Ekspres Personel Servis ve Danışmanlık A.Ş.; Arifiye; On-site; TRY 350,000 - 480,000; Full time

Job summary

EPS, Ekspres Personel Servis ve Danışmanlık A.Ş. is seeking an Aftersales Warranty Engineer for our automotive client in Sakarya. You will manage warranty processes, costs, and interface between markets and operations for Sakarya plant vehicles.

The role requires 2 years automotive/quality experience, fluent English, strong Excel and quality tools knowledge, and willingness to travel. Autonomy and cross-functional collaboration are essential.

Qualifications

• University degree in Engineering or related technical field preferred.
• 2 years of experience in automotive sector and/or quality.
• Fluent in English (written and spoken).
• High level of Excel and Microsoft applications.

Responsibilities

• Warranty process and related cost management.
• Interface between markets and operations for Sakarya plant vehicles.
• Evaluate and classify claims submitted by dealers.
• Report weekly and monthly warranty costs and claims.
• Collaborate with warranty, quality, and supplier teams.
• Support Gemba claim analysis on the assembly line.
• Prepare executive status updates for stakeholders.
• Travel as required and perform onsite evaluations when needed.
• Develop plans to drive corrective actions and target time-to-fix.

Skills

English proficiency

Excel proficiency

Automotive quality systems

Lean production

Statistical tools

Cross-functional collaboration

Autonomy

Travel readiness

Driver license B

Communication skills

Education

Engineering degree or related field

Tools

MS Office

Job description

We are looking for a \"Aftersales Warranty Engineer\" with the following requirements for our client operating in the automotive sector located in Sakarya.

Key Responsibilities

• Warranty process and related cost management,
• Acts as the interface between the markets and the operations team for Sakarya plant produced related vehicles,
• Responsible for evaluation and classification of claim analysis that company dealers put in Assist.
• Report weekly and montly the cost of claims that company and part company should burden,
• Acts among company dealers , warranty team , quality team but also including partner company manufacturing quality, supplier quality engineering,
• Close work in assembly line for Gemba claim analysis activities,
• Prepare executive status update presentations for stakeholders,
• Understand completely the functions and customer expectations and ıf required Customer visit and evaluations onsite support,
• Evaluate and classify each customer claim per cost and quality daily based
• Coordinate weekly claim assesment meetings between quality , warranty teams and report weekly and monthly,
• Develop and maintain prioritized information regarding field quality and reliability issues consistent with the problem solving and continuous improvement process.
• Review F100 and ACPU (CORF & MERF) and work with Platform teams to reduce warranty defects and their repair cost.
• Work with teams to develop plans to drive corrective action within set targets for time-to-fix.
• Assist with setting budget accrual rates.

Qualifications

• University degree in Engineering or associate technical field preferred,
• 2 years of experience in automotive sector and/or quality, working on the product with strong technical competence and focus on problem identification and resolution,
• Fluent in English (written and spoken), technical English terminology knowledge is essential,
• High level of Excel , Microsoft and specific company applications,
• Knowledge of the automotive production process quality systems, quality tools, lean production, and statistical tools,
• Ability to work in cross functional and international teams,
• High level of autonomy and travel required,
• Driver license class B is essential,
• Strong communication skills, logical, rigorous problem-solving approach and interested in permanent improvement.