VIP Live Streaming Operations Specialist

BIGO; Fatih; On-site; TRY 1,215,000 - 1,945,000; Full time

Job summary

BIGO Technology (BIGO) is seeking a User Operations – Live Streaming specialist in Turkey to support VIP users. You will handle inquiries with urgency, promote platform features, and collaborate with content, moderation, and product teams to improve the live-streaming experience.

The role requires Polish and Fluent English, VIP customer management experience, excellent communication, and the ability to multitask across campaigns and nights shifts.

Qualifications

• Polish and fluent English language skills are required.
• Experience in VIP customer management or user operations preferred.
• Strong communication, negotiation, and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Handle VIP customer inquiries with professionalism and urgency.
• Provide personalized operational support to high-value VIP users.
• Track VIP user activity, gather feedback, and derive insights to improve retention.
• Build trust-based relationships with VIP users as a go-to advisor.
• Collaborate with content, moderation, and product teams to resolve issues.
• Design and run engagement campaigns to boost retention and platform usage.

Skills

Polish language

English (fluent)

VIP customer management

Customer-focused communication

Project management

Night shift availability

Job description

BIGO Technology (BIGO) is seeking a User Operations – Live Streaming specialist in Turkey to support VIP users. You will handle inquiries with urgency, promote platform features, and collaborate with content, moderation, and product teams to improve the live-streaming experience.

The role requires Polish and Fluent English, VIP customer management experience, excellent communication, and the ability to multitask across campaigns and nights shifts.