Video Backend Operations Engineer – OTT & Live

BGTS International

Beşiktaş

On-site

TRY 450,000 - 650,000

Full time

27 hours ago

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Job summary

BGTS International is seeking a Video Backend Support Engineer to ensure the reliability of our client’s OTT video delivery platform. You will monitor live and VOD services, troubleshoot first-line incidents, and support encoding, packaging, CDN delivery, and streaming.

The role requires 3+ years in broadcast/OTT environments, strong English, and experience with Harmonic VOS360, AWS Elemental, and CDN technologies. Collaboration with engineering and vendors is essential.

Qualifications

University degree in Electronic, Electronics & Communications, Computer, or a related engineering field.
+3 years experience in broadcast systems, digital television, or OTT environments.
Understanding of video standards and formats — SD/HD/UHD, MPEG-TS, HLS, DASH.
Experience with OTT video backend systems such as Harmonic VOS360, AWS Elemental, Unified Streaming and Ateme Titan.
Understanding of DRM technologies (PlayReady, Widevine, FairPlay).
Experience with monitoring and QoE tools such as Conviva, Grafana, Elasticsearch, Prometheus, Telestream, or TAG.

Responsibilities

Monitor the health and performance of TOD encoding and video delivery systems — origin, CDN, packaging, and delivery — during and around live and VOD events.
Provide shift-based operational coverage aligned to the live-event calendar, ensuring services are watched during high-traffic windows.
Detect, triage, and resolve first-line incidents using operational runbooks; carry out known fixes and configuration steps within defined procedures.
Monitor viewer experience (QoE) and act on degradations in startup time, rebuffering, and playback errors.
Escalate to engineering and to third-party vendors when an issue is beyond first-line scope, and follow escalations through to resolution.
Support CMS and video back-end related issues in coordination with engineering.
Record all incidents in the incident reporting system, and contribute findings to post-incident reviews to prevent recurrence and improve future response.
Ensure clean handover and hand-back of live systems, confirming services are fully operational before returning them to live use.
Help keep runbooks, reference pages, and operational documentation current, flagging gaps to the responsible engineers.
Complete assigned tasks to a high standard within agreed timeframes, coordinating with the team on planned and unplanned activities.