Customer Service Specialist - Polish Speaker

BIGO; Fatih; On-site; TRY 1,215,000 - 1,945,000; Full time

Job summary

BIGO Technology (BIGO) is seeking a User Operations – Live Streaming specialist in Turkey to support VIP users. You will handle inquiries with urgency, promote platform features, and collaborate with content, moderation, and product teams to improve the live-streaming experience.

The role requires Polish and Fluent English, VIP customer management experience, excellent communication, and the ability to multitask across campaigns and nights shifts.

Qualifications

• Polish and fluent English language skills are required.
• Experience in VIP customer management or user operations preferred.
• Strong communication, negotiation, and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Handle VIP customer inquiries with professionalism and urgency.
• Provide personalized operational support to high-value VIP users.
• Track VIP user activity, gather feedback, and derive insights to improve retention.
• Build trust-based relationships with VIP users as a go-to advisor.
• Collaborate with content, moderation, and product teams to resolve issues.
• Design and run engagement campaigns to boost retention and platform usage.

Skills

Polish language

English (fluent)

VIP customer management

Customer-focused communication

Project management

Night shift availability

Job description

BIGO Technology (BIGO) is one of the fastest-growing Singapore technology companies, with more than 30 offices and 6 R&D centres around the world. Powered by Artificial Intelligence technology, BIGO's video-based products and services have gained immense popularity, with users in more than 150 countries. These include Bigo Live (live streaming) and Likee (short-form video).

BIGO is dedicated to connecting the world and to enabling everyone to share their beautiful moments. With a vision to be a content platform that inspires one billion people's lives, BIGO aims to empower a new generation of users with an exciting new social language where they can showcase, discover and stay connected in a positive and creative online environment.

Job Title: UserOperations – Live Streaming

Job Responsibilities:

1. Handle all VIP customer inquiries efficiently with a strong sense of professionalism and urgency.
2. Provide personalized operational support to high-value VIP users by understanding their behavior and preferences, promoting relevant platform features, and enhancing their live-streaming experience.
3. Track VIP user re-charge behavior and retention data, actively collect user feedback, and identify actionable insights to improve user satisfaction and extend lifecycle value.
4. Build and maintain strong, trust-based relationships with VIP users by becoming a reliable, go-to advisor.
5. Collaborate closely with internal teams (content, moderation, product, etc.) to resolve user issues and continuously improve the overall user experience.
6. Design and run user engagement campaigns to improve user retention, increase platform usage, and support revenue growth.

Requirements:

1. Polish and fluent English language (both written and spoken).
2. Proven experience in VIP customer management or user operations—preferably within the live-streaming, gaming, or internet industry.
3. Strong customer-first mindset: passionate about user satisfaction, with excellent communication, negotiation, and interpersonal skills.
4. Strong project management skills with the ability to multitask and prioritize effectively.
5. Willingness to work flexible hours, including night shifts based on user demand (night shift compensation provided).