User-First IT Help Desk Specialist

AXA; Fatih; On-site; TRY 180,000 - 240,000; Full time

Job summary

AXA Partners is seeking an IT Help Desk Specialist to provide first-line support and maintain productivity for our global team. You will handle hardware, software, and end-user requests, while ensuring a smooth user experience across desks and devices.

Ideal candidates have about 3 years in IT support, strong Windows/Office/Outlook knowledge, AD experience, and solid communication skills in English for our international environment. On-site role in Istanbul area with a focus on service quality.

Qualifications

• Bachelor’s degree in Computer Science or related field.
• Around 3 years in IT Help Desk or IT Support.
• Strong knowledge of Windows, Office, and Outlook.
• Experience with Active Directory and desktop support.
• Understanding of networking and enterprise IT environments.
• Excellent troubleshooting and communication skills.

Responsibilities

• Provide first-line IT support for hardware, software, and end-user requests.
• Install and maintain desktops, laptops, and mobile devices.
• Troubleshoot Windows, Office, Outlook, and AD issues.
• Manage user accounts, access, onboarding and offboarding.
• Prioritize and resolve tickets to ensure good user experience.
• Support IT infrastructure, security standards and continuity processes.
• Keep asset inventory and improve processes; work with teams and vendors.
• Share knowledge and improve Help Desk documentation.

Skills

Windows OS

Microsoft Office

Outlook

Active Directory

Desktop support

Networking basics

Ticketing system

English communication

Education

Bachelor’s degree in Computer Science or related field

Tools

Ticketing systems

Job description

AXA Partners is seeking an IT Help Desk Specialist to provide first-line support and maintain productivity for our global team. You will handle hardware, software, and end-user requests, while ensuring a smooth user experience across desks and devices.

Ideal candidates have about 3 years in IT support, strong Windows/Office/Outlook knowledge, AD experience, and solid communication skills in English for our international environment. On-site role in Istanbul area with a focus on service quality.