Desktop Support Engineer

Excis Compliance; Fatih; On-site; TRY 120,000 - 180,000; Full time

Job summary

Excis Compliance is seeking a proactive L1 Desktop Support Engineer in Istanbul to manage hardware, software, and IT assets across locations. You will deliver first-level support, resolve issues, and coordinate with third-party vendors for AV systems, while maintaining clear ticket updates and strong customer service.

The role requires a bachelor’s degree in Computer Science or related field, hands-on IT experience, and certifications such as CompTIA A+ or MCP.

Qualifications

• Bachelor’s degree in Computer Science or a related field or equivalent experience.
• Certifications such as CompTIA A+ and MCP or higher.
• Minimum 18 months of hands-on IT experience in a support or technical role.
• Windows 7–10 operating systems experience.
• Experience with Active Directory and GPOs.
• Experience with Microsoft Office 365.
• PC hardware installation, troubleshooting, and repair.
• Experience with antivirus solutions and helpdesk ticketing systems.

Responsibilities

• Deliver first-level technical support and resolve customer issues effectively.
• Maintain clear communication regarding issue status and resolution timelines.
• Work with third-party vendors to resolve complex issues, especially related to audio/visual systems.
• Maintain accurate ticket updates for all reported incidents.
• Install, upgrade, and troubleshoot Windows operating systems and Microsoft Office 365.
• Provide basic support for Mac OS and Apple PC users.
• Install, upgrade, and troubleshoot printers and general computer hardware.
• Conduct routine preventative maintenance on computers, laptops, and printers.
• Perform remedial repairs on desktops, laptops, printers, and peripheral devices.
• Use diagnostic tools to resolve issues related to network connectivity and workstation performance.
• Understand IT infrastructure including networks, servers, A/V equipment, smart devices, and telecom systems.
• Adapt to a project-based environment with collaboration and multitasking.
• Perform additional duties as assigned by management.

Skills

Windows OS

Customer service

Communication

Troubleshooting

Multitasking

Education

Bachelor’s degree in Computer Science

CompTIA A+ certification

Microsoft Certified Professional (MCP) or higher

Tools

Active Directory

Group Policy Objects (GPOs)

Office 365

Helpdesk ticketing systems

Printer hardware

Mobile device management

Job description

WE’RE HIRING A L1 DESKTOP SUPPORT ENGINEER IN ISTANBUL, TURKEY!

Excis is a global IT support leader globally, driven by innovation and collaboration.

We’re looking for a proactive Desktop Support Engineer to manage hardware,

software, and IT assets across multiple locations. Join us for a rewarding career in a

supportive, family-like environment where you’ll look forward to coming to work every

day.

• Client Presence: 190+ countries

We foster an open, friendly, and supportive growth-oriented culture where individual

achievements fuel team success. From solving complex IT challenges to celebrating

wins together, we put our people first.

Start your journey with Excis and grow with us!

Key Responsibilities:

• Deliver first-level technical support and resolve customer issues effectively.
• Maintain clear communication regarding issue status and resolution timelines.
• Work with third-party vendors to resolve complex issues, particularly related to audio/visual systems.
• Maintain accurate ticket updates for all reported incidents.
• Install, upgrade, and troubleshoot Windows operating systems (XP, 7, 8.1, 10), Microsoft Office 2010, Cisco Jabber, and other authorized applications.
• Provide basic support for Mac OS and Apple PC users.
• Install, upgrade, and troubleshoot printers and general computer hardware.
• Conduct routine preventative maintenance on computers, laptops, and printers.
• Perform remedial repairs on desktops, laptops, printers, and peripheral devices.
• Use diagnostic tools to resolve issues related to network connectivity and workstation performance.
• Possess a foundational understanding of IT infrastructure, including networks, servers, A/V equipment, smart devices, and telecom systems.
• Adapt to a project-based work environment that demands flexibility, collaboration, and multitasking.
• Perform additional duties as assigned by management.

Requirements

• Bachelor’s degree in Computer Science or a related field, or an equivalent combination of education and experience.
• Certifications such as CompTIA A+ and Microsoft Certified Professional (MCP) or higher.
• Minimum of 18 months of hands-on IT experience in a support or technical role.
• Windows 7–10 operating systems
• Microsoft Active Directory and Group Policy Objects (GPOs)
• Microsoft Office 365
• PC hardware installation, troubleshooting, and repair
• Enterprise antivirus solutions
• Helpdesk ticketing systems

Experience with:

• Mobile device management (iOS and Android)
• Windows PC/laptop management via Active Directory
• Strong analytical and troubleshooting skills with a problem-solving mindset.
• Proven ability to multitask, set priorities effectively, and meet SLAs.
• Excellent verbal and written communication skills with a focus on internal customer service and relationship-building.
• Adaptable and flexible in a fast-paced, dynamic work environment.
• Willing to work off-hours or weekends when required for projects or emergency support.

At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your

technical expertise directly enhances user satisfaction and operational success. We

offer a supportive environment that encourages professional growth, continuous

learning, and collaboration across diverse technologies. Enjoy competitive

compensation and the chance to contribute to a global IT leader who values innovation

and excellence.