Arabic Customer Service Specialist

cnx; Fatih; On-site; TRY 60,000 - 90,000; Full time

Job summary

Concentrix in Turkey seeks a Customer Service Advisor I for Arabic-speaking customers. You will interface with clients via calls or internet, delivering service support and resolving routine problems while maintaining product knowledge and accurate records.

The role emphasizes empathy, courteous communication, and the ability to work in a fast-paced, high-production environment with shift flexibility. Training and career progression opportunities are offered.

Qualifications

• High school diploma; 3–6 months relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Multitasking; able to adapt to changes quickly
• Tolerance for repetitive work in a fast-paced environment
• Able to work as part of a team or independently
• Demonstrate patience in all customer contact situations; rotate shifts as needed

Responsibilities

• Interface with customers via inbound/outbound calls or Internet per client requirements
• Provide customer service support and resolution of routine problems
• Meet contractual KPIs for service delivery
• Clarify customer requirements and use available resources to resolve issues
• Greet customers courteously and professionally
• Maintain basic knowledge of client products/services
• Document work accurately and notation of accounts
• Contribute to customer satisfaction and business performance
• Offer additional products and/or services
• Log interactions in call tracking system

Skills

Communication skills

Customer service

Computer literacy

Attention to detail

Multitasking

Teamwork

Patience

Adaptability

Education

High school diploma

Job description

Concentrix in Turkey seeks a Customer Service Advisor I for Arabic-speaking customers. You will interface with clients via calls or internet, delivering service support and resolving routine problems while maintaining product knowledge and accurate records.

The role emphasizes empathy, courteous communication, and the ability to work in a fast-paced, high-production environment with shift flexibility. Training and career progression opportunities are offered.