Global Customer Support Specialist

cnx; Bağcılar; On-site; TRY 180,000 - 300,000; Full time

Job summary

Concentrix is seeking an International Customer Support Advisor to handle customer inquiries via inbound calls, outbound calls, or online channels. You will resolve routine problems, document actions, and maintain knowledge of client products/services with a focus on empathy and accuracy.

The role requires strong communication skills, multitasking ability, and a customer-first mindset to meet KPIs in a fast-paced environment. On-site in Turkey with potential for cross-regional interaction.

Qualifications

• The candidate should have a high school diploma and up to six months of relevant experience.
• Strong customer service orientation and courteous demeanor.
• Good computer navigation skills and basic PC knowledge.
• Proficient written and verbal communication abilities.
• Reliable with keen attention to detail.
• Ability to multitask, stay flexible, and adapt quickly in a fast-paced environment.
• Team player with capacity for independent work and calm under pressure.

Responsibilities

• Handle customer inquiries via inbound/outbound calls or online channels.
• Meet contractual KPIs and resolve routine problems with available tools.
• Clarify requirements, listen, and provide empathetic resolutions.
• Maintain up-to-date knowledge of client products/services.
• Document actions accurately and track interactions in the system.
• Suggest additional products or services when appropriate.
• Collaborate with colleagues to improve customer satisfaction and performance.

Skills

Customer service

Communication

Multitasking

Teamwork

Attention to detail

Education

High school diploma

Job description

Concentrix is seeking an International Customer Support Advisor to handle customer inquiries via inbound calls, outbound calls, or online channels. You will resolve routine problems, document actions, and maintain knowledge of client products/services with a focus on empathy and accuracy.

The role requires strong communication skills, multitasking ability, and a customer-first mindset to meet KPIs in a fast-paced environment. On-site in Turkey with potential for cross-regional interaction.