German Customer Support Specialist

cnx; Gaziemir; On-site; TRY 180,000 - 240,000; Full time

Job summary

Concentrix in Izmir, Turkey seeks a Customer Service Advisor with German language proficiency to handle inbound and outbound calls and online inquiries. You will resolve routine problems, document interactions, and strive to meet KPIs while delivering courteous service.

The role requires strong communication skills, computer literacy, and the ability to work in a fast-paced environment with the flexibility to rotate shifts if needed.

Qualifications

• High school diploma required or preferred with relevant experience.
• Courteous with strong customer service orientation.
• Strong written and verbal communication skills.
• Ability to work in a fast-paced, repetitive environment and adapt to changes.

Responsibilities

• Interface with customers via inbound/outbound calls or the Internet to provide customer service support.
• Resolve routine problems regarding product or services.
• Meet contractual KPIs for service delivery.
• Greet customers professionally and document interactions accurately.
• Refer customers to published materials or senior staff when needed.

Skills

Customer service

Communication skills

Computer skills

Detail-oriented

Multi-tasking

Education

High school diploma

Job description

Concentrix in Izmir, Turkey seeks a Customer Service Advisor with German language proficiency to handle inbound and outbound calls and online inquiries. You will resolve routine problems, document interactions, and strive to meet KPIs while delivering courteous service.

The role requires strong communication skills, computer literacy, and the ability to work in a fast-paced environment with the flexibility to rotate shifts if needed.