Technical Service Manager – Industry

Sika AG; Fatih; On-site; TRY 350,000 - 520,000; Full time

Job summary

Sika Türkiye is seeking a seasoned Technical Service leader to partner with the Industry Target Market Sales team across Türkiye, driving technical support and product applications.

You will develop the Technical Service team, deliver on-site training, evaluate product performance, and ensure compliance with global quality standards while coordinating with Sales and Corporate functions.

Qualifications

• Bachelor's degree in Chemistry or related field.
• Strong technical expertise and market knowledge.
• Experience with adhesives and sealants.
• Experience in technical service or customer-facing roles.

Responsibilities

• Serve as the primary technical support partner for the Industry Target Market Sales team throughout Türkiye.
• Lead, develop, and manage the Technical Service team, ensuring high levels of technical competence and customer support.
• Provide technical expertise in adhesive, sealing, and related chemical solutions across the Industry Target Market portfolio.
• Identify and recommend the most suitable product solutions based on customer requirements and application needs.
• Ensure the execution, monitoring, and reporting of product testing activities in compliance with Sika's global quality standards and procedures.
• Act as a liaison between Sales, Customers, and Sika Corporate functions whenever technical support and coordination are required.
• Plan and deliver product application, technology, and innovation training programs for customers and internal teams.
• Conduct on-site investigations and prepare technical reports related to customer complaints, product performance issues, and field observations.
• Support new product evaluations, validation processes, and customer implementation projects.
• Contribute to continuous improvement initiatives by providing technical insights and market feedback.

Skills

Technical expertise

Market knowledge

Analytical skills

Problem-solving

Technical communication

Adhesives & sealants

Education

Chemistry

Materials Science

Chemical Engineering

Job description

Sika is a globally leading specialty chemicals company active in the development and production of systems and products for bonding, sealing, damping, reinforcing and protection in the construction and industrial sectors. With subsidiaries in 102 countries, more than 400 factories worldwide and over 33,700,000 employees, Sika combines global reach with a strong focus on innovation, quality and sustainability. In 2025, the company generated annual sales of CHF 11.20billion.

In Türkiye, Sika has been active for more than 30 years and serves customers across the construction and industrial sectors through a well-established local platform. With three production sites, seven regional offices and more than 300 employees, Sika Türkiye offers the scale and market proximity of a strong local organization combined with the capabilities and standards of a global group.

Job Description

• Serve as the primary technical support partner for the Industry Target Market Sales team throughout Türkiye.
• Lead, develop, and manage the Technical Service team, ensuring high levels of technical competence and customer support.
• Provide technical expertise in adhesive, sealing, and related chemical solutions across the Industry Target Market portfolio.
• Identify and recommend the most suitable product solutions based on customer requirements and application needs.
• Ensure the execution, monitoring, and reporting of product testing activities in compliance with Sika's global quality standards and procedures.
• Act as a liaison between Sales, Customers, and Sika Corporate functions whenever technical support and coordination are required.
• Plan and deliver product application, technology, and innovation training programs for customers and internal teams.
• Conduct on-site investigations and prepare technical reports related to customer complaints, product performance issues, and field observations.
• Support new product evaluations, validation processes, and customer implementation projects.
• Contribute to continuous improvement initiatives by providing technical insights and market feedback.

Qualifications

• Bachelor's degree in Chemistry, Metallurgical and Materials Engineering, Chemical Engineering, Materials Science, or a related discipline.
• Strong technical expertise and market knowledge, with the ability to understand customer requirements and industry applications.
• Proven experience with chemical solutions, particularly adhesives, sealants, and related technologies.
• Previous experience in technical service, application engineering, product development, or a similar technical customer-facing role is preferred.
• Excellent analytical, problem-solving, and technical communication skills.

Additional Information

We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.