Technical Service Manager – Industry

Sika; Fatih; On-site; TRY 230,000 - 310,000; Full time

Job summary

Sika Türkiye is seeking a skilled Technical Service Lead to support the Industry Target Market. You will guide the Technical Service team, deliver expert product solutions for adhesives and sealants, and ensure high-quality customer support across Türkiye.

Responsibilities include training, on-site investigations, and coordinating with Sales and Corporate functions to drive successful customer implementations and continuous improvement.

Qualifications

• Bachelor's degree in Chemistry or related field.
• Strong technical expertise with adhesives, sealants, and related chemistries.
• Experience in technical service, application engineering or product development is preferred.

Responsibilities

• Serve as the primary technical support partner for the Industry Target Market Sales team in Türkiye.
• Lead and develop the Technical Service team to ensure high competence and customer support.
• Provide technical expertise across adhesive, sealing, and related chemical solutions.
• Identify and recommend suitable product solutions based on customer needs.
• Coordinate product testing activities and ensure compliance with quality standards.
• Act as liaison between Sales, Customers, and Sika functions for technical coordination.
• Plan and deliver training programs for customers and internal teams.
• Prepare technical reports on complaints, performance issues, and field observations.
• Support new product evaluations and customer implementation projects.
• Contribute to continuous improvement with technical insights and market feedback.

Skills

Technical Service

Adhesives & Sealants

Customer facing

Education

Bachelor's degree in Chemistry

Chemical Engineering or Materials Science

Tools

Product testing

Technical reporting

Job description

Sika is a globally leading specialty chemicals company active in the development and production of systems and products for bonding, sealing, damping, reinforcing and protection in the construction and industrial sectors. With subsidiaries in 102 countries, more than 400 factories worldwide and over 33,700,000 employees, Sika combines global reach with a strong focus on innovation, quality and sustainability. In 2025, the company generated annual sales of CHF 11.20billion.

In Türkiye, Sika has been active for more than 30 years and serves customers across the construction and industrial sectors through a well-established local platform. With three production sites, seven regional offices and more than 300 employees, Sika Türkiye offers the scale and market proximity of a strong local organization combined with the capabilities and standards of a global group.

Job Description

• Serve as the primary technical support partner for the Industry Target Market Sales team throughout Türkiye.
• Lead, develop, and manage the Technical Service team, ensuring high levels of technical competence and customer support.
• Provide technical expertise in adhesive, sealing, and related chemical solutions across the Industry Target Market portfolio.
• Identify and recommend the most suitable product solutions based on customer requirements and application needs.
• Ensure the execution, monitoring, and reporting of product testing activities in compliance with Sika's global quality standards and procedures.
• Act as a liaison between Sales, Customers, and Sika Corporate functions whenever technical support and coordination are required.
• Plan and deliver product application, technology, and innovation training programs for customers and internal teams.
• Conduct on-site investigations and prepare technical reports related to customer complaints, product performance issues, and field observations.
• Support new product evaluations, validation processes, and customer implementation projects.
• Contribute to continuous improvement initiatives by providing technical insights and market feedback.

Qualifications

• Bachelor's degree in Chemistry, Metallurgical and Materials Engineering, Chemical Engineering, Materials Science, or a related discipline.
• Strong technical expertise and market knowledge, with the ability to understand customer requirements and industry applications.
• Proven experience with chemical solutions, particularly adhesives, sealants, and related technologies.
• Previous experience in technical service, application engineering, product development, or a similar technical customer-facing role is preferred.
• Excellent analytical, problem-solving, and technical communication skills.

Additional Information

We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.