Tailor - Istanbul

Golden Goose; Fatih; On-site; TRY 167,000 - 257,000; Full time

Job summary

Golden Goose is seeking a passionate Tailor to extend the life of our products through repair and remaking services in Istanbul. You will engage with customers to deliver a highly customized experience, reflect the brand heritage, and ensure pristine tailoring areas in line with store standards.

You will collaborate with sales and after-sales teams, assist in inventory and GDPR/compliance procedures, and use Golden App and related tools to profile customers for targeted service.

Qualifications

• Experience in tailoring and alterations.
• Strong customer service orientation.
• Fluency in English and Turkish.

Responsibilities

• Offer personalized tailoring services to extend the life of Golden Goose products.
• Perform repairs and alterations including embroidery, patches, and fittings.
• Develop a showcase of embroidery designs and customized pieces.

Skills

Tailor expertise

Customer service

English/Turkish bilingual

Problem solving

Time management

Communication

Job description

Golden Goose is a journey of love and authenticity, leading you to embrace your true self, where tradition and innovation merge into timeless, one-of-a-kind creations.

DESCRIPTION

We are looking for a passionate talent to build our customer experience.

MISSION

The Tailor is responsible to extend the life of Golden Goose products through Repairing and Remaking services within the sustainability strategy. The Tailor is able to engage inspire, anticipate and respond to customer needs and wishes, building long lasting customer relationships, and ensuring a high level of customized experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Offering personalized tailoring services to craft distinctive pieces that not only meet the customer's desires but also contribute to extending the lifespan of each product and related memories.
• Delivering a comprehensive suite of clothing repair and alteration services, including hand embroidery, typographic embroidery, machine embroidery, patch application, crystal or stud application, basic alterations and tailoring, button replacement, adding pins and brooches.
• Developing a showcase catalog featuring unique embroidery designs and examples of customized products, inviting customers to explore the possibilities of personal expression through fashion.
• Providing expert advice and recommendations on bespoke services, empowering customers to make choices that best reflect their individuality and style.
• Collaborate with the team in sales, pre-and-after-sales activities (including the stock activities and customer fidelization) and, in general, in all activities relating to the store.
• Ensure that customers are properly registered on the Golden App for effective customer segmentation and profiling.
• Passionately convey the brand’s vision and heritage to clients, representing its values authentically, infusing GG brand identity to co-create GG items consistently and in a respectful way.
• Maintain the tailoring area in pristine condition, adhering to our visual merchandising standards.
• Assist with store operational procedures, including opening/closing, inventory management, and maintaining compliance with GDPR and health & safety standards.
• Utilize IT and digital tools effectively to enhance business processes and customer engagement (Golden App, Sales Force, Xstore, Stealth)

KEY REQUIREMENTS

• Fluency in English and Turkish. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce.
• Previous experience as Tailor, preferably in the retail/ Customer service sector is considered a plus.
• Problem solving and effective time management skills.
• Effective communication and negotiation skills. Proving strong team building abilities.

Location: Istanbul

We are an equal opportunity employer and passionately believe that our strength lies in people youniqueness We encourage applications from individuals of all backgrounds, experiences and perspectives.Because people are at the heart of everything we do.