Sales Assistant - Istanbul

Golden Goose Group; Fatih; On-site; TRY 100,000 - 180,000; Full time

Job summary

Golden Goose Group in Istanbul seeks a Sales Assistant (Style Maker) to introduce clients to the Golden world and craft personalized looks. The role focuses on delivering exceptional service, understanding client dreams, and reflecting the brand’s values.

You will engage in selling, maintain store standards, and utilize digital tools to enhance customer engagement, while fostering enduring relationships with clients.

Qualifications

• Fluency in Turkish and English.
• Minimum 1–3 years of experience in luxury retail.
• Self-motivated with professional selling techniques.
• Good presentation, interpersonal and communication skills.
• Ability to monitor local trends and adapt to evolving business needs.
• Strong team player with a customer-first mindset.

Responsibilities

• Assist customers in expressing their personality through dream looks.
• Provide product insights, upsell and cross-sell to meet store goals.
• Cultivate lasting relationships with omnichannel engagement and personalized offers.
• Contribute to store presentation and maintain brand image and standards.
• Assist with store operations including opening/closing and inventory; adhere to GDPR and health & safety standards.
• Leverage IT tools (Golden App, Salesforce, Xstore, Stealth) to enhance engagement.

Skills

Turkish fluency

English fluency

Customer-focused

Presentation skills

Interpersonal skills

Team player

Self-motivation

Tools

Golden App

Salesforce

Xstore

Stealth

Job description

DESCRIPTION

We are looking for a passionate talent to build our customer experience.

MISSION

The Sales Assistant (Style Maker) introduces the client to the Golden world, explaining the heritage and the values of the Brand. The Sales Assistant (Style Maker) is dedicated to crafting a complete and personalized Golden total look for the clients, capturing their dreams and reflecting their personality. This role is pivotal in achieving high levels of client satisfaction through a Golden narrative, an exceptional service and by fostering enduring relationships.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Assist customers in expressing their personality trough their ideal dream looks, playing a pivotal role in achieving the store's business objectives, customer satisfaction, and overall store success.

Engage actively in the sales process by providing comprehensive product insights, recommending additional items, and implementing up-selling and cross-selling strategies.

Cultivate and sustain positive customer relationships by making the clients feel relevant in the Golden Family, embracing omnichannel practices, leveraging digital tools and communication methods to ensure that customers receive updates, recommendations, and personalized offers.

Actively contribute to the overall store presentation, maintaining appropriate visual display and store standards, and ensuring that products are displayed accordingly with the brand's image and standards.

Assist with store operational procedures, including opening/closing, inventory management, and maintaining compliance with GDPR and health & safety standards

Utilize IT and digital tools effectively to enhance business processes and customer engagement (Golden App, Sales Force, Xstore, Stealth).

KEY REQUIREMENTS

Fluency in Turkish and English. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce

Minimum 1-3 years of relevant experience in luxury retail

Self-motivation with positive attitude and professional selling techniques

Good customers focus with strong presentation, interpersonal and communication skills

Ability to monitor, catch and understand the most relevant industry trends and good understanding of local market (online and offline)

Flexibility to adapt to the evolving needs of the business and our customers

Strong team player

Location: Istanbul

We are an equal opportunity employer and passionately believe that our strength lies in people youniqueness We encourage applications from individuals of all backgrounds, experiences and perspectives.Because people are at the heart of everything we do.