Tailor - Istanbul

Golden Goose Group; Fatih; On-site; TRY 200,000 - 320,000; Full time

Job summary

Golden Goose Group in Istanbul is seeking a passionate Tailor to extend the life of products through comprehensive repair and remaking services, delivering a highly customized customer experience.

The Tailor will engage with customers, develop embroidery designs, advise on bespoke services, and collaborate with sales and after‑sales teams to strengthen loyalty. Proficiency in English and Turkish is essential, with a focus on delivering excellence in a retail environment.

Qualifications

• Fluency in English and Turkish required.
• Excellent communication and time management skills.
• Strong customer service orientation and teamwork.

Responsibilities

• Offer personalized tailoring services to extend product life and enhance customer experience.
• Deliver a range of repair and alteration services including embroidery, patches, and button replacement.
• Develop a showcase catalog of embroidery designs and customized pieces.
• Advise customers on bespoke services to reflect their individual style.
• Collaborate with sales and post‑sales activities including stock and loyalty programs.
• Ensure customers are registered on the Golden App for segmentation.
• Maintain tailoring area in pristine condition and adhere to visual merchandising standards.
• Assist with store operations including opening/closing, inventory, GDPR, and health & safety.

Job description

Golden Goose is a journey of love and authenticity, leading you to embrace your true self, where tradition and innovation merge into timeless, one-of-a-kind creations.

DESCRIPTION

We are looking for a passionate talent to build our customer experience.

MISSION

The Tailor is responsible to extend the life of Golden Goose products through Repairing and Remaking services within the sustainability strategy. The Tailor is able to engage inspire, anticipate and respond to customer needs and wishes, building long lasting customer relationships, and ensuring a high level of customized experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Offering personalized tailoring services to craft distinctive pieces that not only meet the customer's desires but also contribute to extending the lifespan of each product and related memories.

Delivering a comprehensive suite of clothing repair and alteration services, including hand embroidery, typographic embroidery, machine embroidery, patch application, crystal or stud application, basic alterations and tailoring, button replacement, adding pins and brooches.

Developing a showcase catalog featuring unique embroidery designs and examples of customized products, inviting customers to explore the possibilities of personal expression through fashion.

Providing expert advice and recommendations on bespoke services, empowering customers to make choices that best reflect their individuality and style.

Collaborate with the team in sales, pre-and-after-sales activities (including the stock activities and customer fidelization) and, in general, in all activities relating to the store.

Ensure that customers are properly registered on the Golden App for effective customer segmentation and profiling.

Passionately convey the brand’s vision and heritage to clients, representing its values authentically, infusing GG brand identity to co-create GG items consistently and in a respectful way.

Maintain the tailoring area in pristine condition, adhering to our visual merchandising standards.

Assist with store operational procedures, including opening/closing, inventory management, and maintaining compliance with GDPR and health & safety standards.

Utilize IT and digital tools effectively to enhance business processes and customer engagement (Golden App, Sales Force, Xstore, Stealth)

KEY REQUIREMENTS

Fluency in English and Turkish. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce.

Previous experience as Tailor, preferably in the retail/ Customer service sector is considered a plus.

Problem solving and effective time management skills.

Effective communication and negotiation skills. Proving strong team building abilities.

Location: Istanbul

We are an equal opportunity employer and passionately believe that our strength lies in people youniqueness We encourage applications from individuals of all backgrounds, experiences and perspectives.Because people are at the heart of everything we do.