Sales Assistant - Istanbul

Golden Goose; Fatih; On-site; TRY 134,000 - 201,000; Full time

Job summary

Golden Goose in Istanbul is seeking a passionate Sales Assistant (Style Maker) to introduce clients to the Golden world, reflecting our heritage and values through personalized styling and exceptional service.

You will guide clients in creating a complete look, upsell with product insights, maintain store standards, and engage customers across omnichannel channels while respecting GDPR and health & safety guidelines.

Qualifications

• Fluency in Turkish and English is required.
• 1–3 years of experience in luxury retail.
• Strong interpersonal and presentation skills.

Responsibilities

• Assist customers in expressing their personality through dream looks and achieve store objectives.
• Provide product insights, upsell and cross-sell.
• Build lasting relationships using omnichannel approaches and GDPR compliance.
• Contribute to store presentation and maintain visual standards.
• Support store operations including opening/closing, inventory, and health and safety standards.
• Utilize digital tools (Golden App, Sales Force, Xstore) to enhance engagement.

Skills

Fluency in Turkish and English

Luxury retail experience

Customer service oriented

Job description

We are looking for a passionate talent to build our customer experience.

MISSION

The Sales Assistant (Style Maker) introduces the client to the Golden world, explaining the heritage and the values of the Brand. The Sales Assistant (Style Maker) is dedicated to crafting a complete and personalized Golden total look for the clients, capturing their dreams and reflecting their personality. This role is pivotal in achieving high levels of client satisfaction through a Golden narrative, an exceptional service and by fostering enduring relationships.

Essential Duties And Responsibilities

• Assist customers in expressing their personality through their ideal dream looks, playing a pivotal role in achieving the store's business objectives, customer satisfaction, and overall store success.
• Engage actively in the sales process by providing comprehensive product insights, recommending additional items, and implementing up-selling and cross-selling strategies.
• Cultivate and sustain positive customer relationships by making the clients feel relevant in the Golden Family, embracing omnichannel practices, leveraging digital tools and communication methods to ensure that customers receive updates, recommendations, and personalized offers.
• Actively contribute to the overall store presentation, maintaining appropriate visual display and store standards, and ensuring that products are displayed accordingly with the brand's image and standards.
• Assist with store operational procedures, including opening/closing, inventory management, and maintaining compliance with GDPR and health & safety standards.
• Utilize IT and digital tools effectively to enhance business processes and customer engagement (Golden App, Sales Force, Xstore, Stealth).

Key Requirements

• Fluency in Turkish and English. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce.

Minimum 1-3 Years Of Relevant Experience In Luxury Retail

• Self-motivation with positive attitude and professional selling techniques.
• Good customers focus with strong presentation, interpersonal and communication skills.
• Ability to monitor, catch and understand the most relevant industry trends and good understanding of local market (online and offline).
• Flexibility to adapt to the evolving needs of the business and our customers.
• Strong team player.

Location: Istanbul

We are an equal opportunity employer and passionately believe that our strength lies in people youniqueness We encourage applications from individuals of all backgrounds, experiences and perspectives.Because people are at the heart of everything we do.