STRATEGIC SALES MANAGER

DHL Global Forwarding; Konak; On-site; TRY 600,000 - 900,000; Full time

Job summary

DHL Global Forwarding in Turkey is seeking a Strategic Business Customer Manager to drive GP and volume growth by acquiring and developing medium to large-sized business customers within the SBC segment.

You will hunt for new opportunities, win profitable accounts, and grow existing business by leveraging DHL’s full portfolio of logistics solutions, maintaining a personal sales plan and coordinating with Product and Route Development teams.

Qualifications

• 5+ years of sales experience in forwarding sector.
• Knowledge of international commercial transportation (air/ocean/road freight).
• Proven success in new business acquisition.
• Experience managing medium to large, complex customer accounts.
• Excellent Turkish and English communication.
• Strong presentation, negotiation and persuasion skills.
• Customer-centric and results-oriented mindset.

Responsibilities

• Win, retain and develop large-sized SBC accounts through sales hunting.
• Recommend tailored logistics solutions based on client needs.
• Deliver compelling proposals, quotations, and bids addressing growth goals.
• Build rapport with SBC accounts by understanding their business and market dynamics.
• Support SBC retention through collaboration with Product and Route Development teams.
• Execute targeted sales campaigns aligned with DHL’s priorities.
• Maintain a personal sales plan focused on new business and revenue/GP growth.
• Update all sales activities in the CRM daily.
• Coordinate onboarding of new clients, including credit setup and operational instructions.
• Align sales efforts with regional and product strategies.
• Support DHL’s compliance and sustainability initiatives in sales activities.

Skills

Sales experience in forwarding

International transportation knowledge

New business acquisition

Managing large accounts

Turkish & English communication

Presentation & negotiation

Team player and customer-centric

Residence in Istanbul or Izmir

Education

Bachelor’s degree

Job description

Job Purpose

As a Strategic Business Customer Manager, you will drive GP and volume growth through customer acquisition and development of medium and large-sized business customers within the Strategic Business Customers segment.

Job Purpose

As a Strategic Business Customer Manager, you will drive GP and volume growth through customer acquisition and development of medium and large-sized business customers within the Strategic Business Customers segment.

You will focus on proactive hunting for new opportunities, winning profitable and strategic accounts, and maximizing growth from existing customers by leveraging DHL’s full portfolio of logistics solutions.

Key Responsibilities

• Win, retain and develop large-sized business customers through sales "hunting" activities within the Strategic Business Customers (SBC) segment.
• Recommend tailored solutions based on customer needs using industry knowledge.
• Deliver compelling proposals, quotations, and bids that address customer pain points and growth ambitions.
• Build rapport and trust with (SBC) accounts by understanding their business and market dynamics.
• Support SBC accounts retention through collaboration with Product and Route Development Managers.
• Execute targeted sales campaigns aligned with market trends and DHL’s strategic priorities.
• Maintain a personal sales plan focused on new business acquisition and revenue/GP and volume growth
• Perform all aspects of the sales process and update all relevant activities in the CRM daily.
• Coordinate smooth onboarding of new clients, including credit setup and operational instructions.
• Align sales efforts with regional and product strategies.
• Support DHL’s compliance and sustainability initiatives by integrating responsible practices into sales activities

Knowledge, Skills & Experience

• 5+ years of sales experience in forwarding sector
• Knowledge of international commercial transportation (air/ocean/road freight required)
• Proven success in new business acquisition
• Experience managing medium to large, complex customer accounts
• Bachelor’s degree
• Solid PC operational knowledge along with Microsoft Office applications experience
• Excellent communicator both in Turkish and English
• Very good presentation, negotiation and persuasion skills
• Strong team player with a customer-centric and result oriented mindset
• Residence in İstanbul or İzmir
• No military service obligation(for male candidates)