Strategic Customer Success Partner

Appara; Of; On-site; TRY 2,249,000 - 3,114,000; Full time

Job summary

Appara is seeking a Customer Success Representative to strategically engage and guide customers, ensuring they maximize value from our product and achieve business goals. Based in Vancouver, the role focuses on onboarding, adoption, revenue retention, and advocacy, reporting to the Customer Success Manager.

Key responsibilities include owning renewal books, building relationships from end-users to executives, and driving adoption and expansion through data-driven strategies.

Qualifications

• Experience in customer-facing roles with a SaaS or tech emphasis.
• Ability to forecast and manage a renewal book of business.
• Strong communication and presentation skills.
• Proven track record in customer success or account management.

Responsibilities

• Owns and manages renewal book for customers and acts as strategic advisor.
• Builds and maintains strong relationships across end-users to executives.
• Maintains knowledge of product and legal workflows to guide customers.
• Monitors adoption and renewal metrics to drive value and retention.
• Leads renewal negotiations up to executive levels and mitigates churn.

Skills

Relationship management

Account management

Communication

Negotiation

Problem solving

Forecasting

Quota attainment

Education

Bachelor's degree

Job description

Appara is seeking a Customer Success Representative to strategically engage and guide customers, ensuring they maximize value from our product and achieve business goals. Based in Vancouver, the role focuses on onboarding, adoption, revenue retention, and advocacy, reporting to the Customer Success Manager.

Key responsibilities include owning renewal books, building relationships from end-users to executives, and driving adoption and expansion through data-driven strategies.